Personal Care Specialist

Summary: Green Thumb Industries is dedicated to promoting well-being through the power of cannabis. The Personal Care Specialist engages with patients and customers, providing education on products and methods of consumption while ensuring a positive retail experience. Responsibilities: - Engage with and assist patients and/or customers in a customer-facing, intimate retail environment - Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction - Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs. Responsible for remaining up to date on product knowledge - Promote a work environment that is positive, communicative, patient and/or customer-oriented - Assist in verifying order deliveries for accuracy - Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints - Ensure local and state cannabis regulations are properly enforced and upheld - Ensure sales floor is properly stocked and presence of the store is well maintained and compliant - Maintenance of hard copy files as required - Follow security measures and safety compliance procedures - Complete duties at assigned workstations, as determined by management, during scheduled shifts including: Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary - Other duties as assigned Required Qualifications: - At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience - Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs - Must have reliable, responsible, and dependable attendance - Must be 21 years or older - Must pass all required background checks including state-specific cannabis employment requirements - Possess valid driver's license or state ID - Must be and remain compliant with all legal or company regulations for working in the cannabis industry - Must have the ability to perform the following tasks for prolonged periods of time (i.e., up to the duration of a scheduled shift or workday) - Move about the dispensary to fulfill work assignments and assist patients and/or customers in various locations of the dispensary - Remain in a stationary position, if required, to meet the needs of the business - Converse and communicate with individuals and groups of people directly - Operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and email - Prepare patient and/customer orders by moving and placing products - Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries - Move inventory and materials weighing up to 30 pounds independently - Position self to move inventory and materials in storage areas - Consistent demonstration of excellent customer service skills - Ability to establish and maintain effective working relationships with all employees - Ability to listen well and effectively communicate, both verbally and in writing, with various audiences - Employee must be able to follow instructions as directed and incorporate constructive criticism from managers - Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements Preferred Qualifications: - Desire to continuously learn (more) about cannabis, cannabinoids, and the endocannabinoid system, GTI products, and cannabis therapies – previous knowledge preferred - Previous experience with POS systems - Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures Required Skills: Point of Sale (POS) Systems, Cannabis Knowledge, Cannabis Laws, Regulations, Safety Regulations, Inventory Management, Order Preparation, Computer, Office Software, Customer Service, Listening Benefits: Discretionary annual incentive program driven by organization and individual performance