Starbucks Multi Unit Cafe Manager, Charlotte, #300

Gopuff is seeking a Multi-Unit Cafe Manager to join the Starbucks Operations team. We are looking for a self-starting and entrepreneurial leader. This role is an exciting and fast-paced opportunity within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge.

As a Multi-Unit Cafe Manager, you will lead a team of Lead Baristas and Baristas across two or more Starbucks licensed store locations within a market. You’ll bring previous experience in multi-site leadership within a dynamic retail or hospitality environment, understanding how to balance individual site needs with broader market-level strategy. You’ll be responsible for ensuring operational consistency, driving business results, and delivering an exceptional customer experience across all assigned cafes.

Ultimately, the success of multiple operations will rest on your shoulders and be determined by your ability to execute, coach, and effectively lead diverse teams while optimizing performance and maintaining the integrity of the Starbucks brand

Responsibilities

• Lead Starbucks operations across multiple locations, including deliveries, inventory management, and equipment maintenance, ensuring smooth functioning and optimal performance across all cafes.
• Drive improvements in key performance indicators (KPIs) such as Production Time, Order Defect Rate, and Cost Per Order across your portfolio.
• Train and coach site-level leads and baristas to prioritize safety, adhere to standard work procedures, and maintain productivity.
• Ensure financial success by meeting budget targets for productivity, labor, and other expenses, contributing to the overall profitability of all sites.
• Maintain compliance with Gopuff, Starbucks, and legal regulations, using reports and dashboards to monitor performance and policy adherence across all units.
• Implement and monitor Safety and Human Resource compliance measures, ensuring the safety of personnel and products at every location.
• Develop and execute localized action plans to enhance performance while aligning with broader company strategy and operational standards.
• Create and support strategies that improve safety, culture, and financial results at the multi-site level.
• Oversee daily operations and staffing schedules to ensure adequate coverage during peak hours and weekends at all cafes.
• Utilize data analysis and site visits to inform decisions that improve the customer experience and operational outcomes.
• Collaborate with Regional and Area Managers to manage labor and implement scheduling and forecasting tools efficiently.
• Drive excellence in execution and business outcomes by implementing new initiatives, coaching team leads, and fostering a performance-driven culture across your stores.

Qualifications

• 1+ year of multi-unit leadership experience in food service, hospitality, or retail, including at least 1 year of experience in a cafe or coffee-focused environment.
• Strong organizational, interpersonal, and problem-solving skills.
• Proven experience in coaching, mentoring, and managing cross-functional teams across multiple sites.
• Entrepreneurial mentality with a strong understanding of sales, operations, and customer experience.
• Proficiency in computer systems, Google Suite, and business analytics tools.
• Ability to lead in a dynamic, rapidly changing environment while maintaining focus on performance and team development.
• Track record of identifying and implementing process improvements to drive efficiency and results.

What We Offer

• Medical/Dental/Vision Insurance (for full-time employees)
• 401(k) Retirement Savings Plan
• 25% employee discount & FAM Membership
• Vacation and Sick Time for eligible employees
• EAP through AllOne Health (formerly Carebridge)

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.