Service Deliver Manager, Consumer Support, YouTube

Optimize the consumer support ecosystem by balancing unit cost efficiency with CSAT through an AI-first framework and predictive automation. Transform the support organization into a growth catalyst by empowering vendors to drive subscription adoption, expansion, and customer lifetime value. Translate support data into product improvements to resolve systemic friction at the source. Lead the vendor lifecycle, from negotiation and governance to the onboarding of tech-forward partners for global, agile scalability. Establish data-driven governance and real-time feedback loops to ensure global operational excellence and maintain a competitive advantage through AI trends.