Search Specialist, gTech Ads Customer Experience

Prioritize outstanding customer service across the client journey, troubleshooting and resolving product issues and escalations for advertisers, Sales, agencies, and partners. Learn AI-powered Ads products to improve offerings by channeling partner feedback directly to core Product, Engineering, and Trust and Safety teams. Develop innovative tools and automated solutions for enhanced diagnostics, debugging, and data fixes, working seprately or alongside Product Engineering. Utilize data insights to build action plans that resolve customer pain points, focusing on operational improvements, knowledge management, and product adoption. Partner with regional and worldwide teams to manage emerging trends, improve client experiences, and drive a team culture, including weekend on-call support.