Head of Business, Mid-Market Sales, Google Customer Solutions

Lead the management, operations, training, coaching, and support of Account Strategists and Account Executives to deliver on business growth, engagement, and customer satisfaction goals for a portfolio of customers. Work with the executive leaders to ensure collaboration between the team, partner promoters, and cross-functional teams and align on Google-wide priorities. Cultivate customer relationships through key C-level meetings and speaking engagements. Guide and hold the team accountable in building and managing effective long-term plans with their customers. Define the future of customer interaction (e.g., automation, first-party data, customer lifetime value, Customer Relationship Management (CRM) analysis, online to offline, CRM integrations) and help develop the necessary infrastructure and processes.