Engagement Manager

Act as a trusted partner to ads clients, translating business challenges into technology and media solutions that maximize ROI. Conduct technical and media consultations to identify annual goals, prioritize high-value gTech interventions, and secure executive buy-in for proposed initiatives. Design comprehensive growth plans and Platinum Service Plans (PSP) that integrate product adoption, technical services, and AI-led ecosystem solutions across multi-functional teams. Lead the end-to-market delivery by coordinating with regional execution teams and customer experience to streamline workflows, manage escalations, and reduce support ticket volumes. Own prioritization and decision-making, conducting regular performance debriefs with teams and clients to ensure alignment with evolving business trends and objectives.