Account Strategist, Engage, Google Customer Solutions (English, Mandarin)

Manage a portfolio of medium size businesses by understanding growth drivers, identifying opportunities for growth, managing risks and creating plans for achievement. Collaborate within the sales team, align workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while delivering outstanding customer experience. Improve our customer relationships and share performance-enhancing suggestions. Conduct outbound calls to establish relationships and work with existing clients to generate growth and improved client success. Identify key client stakeholders to support Customer Business Objectives and annual digital marketing plans. Assess and solve client needs through effective questioning, objection handling and engaged promoting.