IT Support Tech

Summary: Golden Nugget Atlantic City is seeking an IT Support Technician to provide first-level support for various property systems. The role involves problem determination, resolution, and documentation of user incidents and requests while ensuring exceptional guest service that aligns with the company’s brand standards. Responsibilities: - Provide first-level support for all systems, software, and hardware - Use problem management software to track all user incidents, requests, and system downtime - Responsible for completion and documentation of all assigned daily tasks and activities per the daily work schedule - Ensure user problems and requests are completed within approved SLA’s - Collaborate with team members to create and maintain standard operating procedures and technical support documentation - Ensure all workspaces and equipment is maintained per department policy and procedures - Collaborate with team members to complete project work - Collaborate with infrastructure and operations group to ensure efficient operation of the company’s desktop computing environment - Maintain technology asset inventories including but not limited to PCs, laptops, monitors, printers, mobile devices, network, telephone systems and peripherals - Maintain knowledge of industry trends and technologies to help advance IT strategy - Performs any other duties as assigned Required Qualifications: - Strong personal computing skills recommended and basic knowledge of computer operations - Demonstrated intermediate-level technical skills in all platforms - Basic knowledge of computer operations and users environments - Intermediate-level skills related to troubleshooting on multiple platforms, problem determination, restoration techniques, related hardware and software products, and intermediate knowledge of network topologies - Intermediate analytical and problem solving skills - Must have good customer service skills and excellent communications skills - Must be well organized and detail oriented and be able to perform many tasks at one time - Available to work in a 24 hour, 7 day a week environment - College training equivalent to Associate's degree in computer technology or equivalent technical training - At least one year in a technical support role preferred - Minimum age requirement is 21 - Must have or be able to obtain a Casino Employee Registration from the Division of Gaming Enforcement Required Skills: Personal Computing, Computer Operations, Technical Support, Troubleshooting, Restoration Techniques, Hardware Knowledge, Software Knowledge, Network Topologies, Customer Service, Problem Determination Benefits: Paid Time Off, Opportunities for advancement, Positive and respectful work environment where diversity is valued, Generous employee discounts on dining, retail, amusements, and hotels, Community volunteer opportunities