Call Center Representative

Summary: Global Lending Services is seeking a Call Center Representative to manage a portfolio of auto loan accounts. The role involves connecting with customers to understand their situations and collaboratively creating payment solutions while making numerous outbound calls daily. Responsibilities: - Manage a portfolio of auto loan accounts - Connect with customers to understand their situation - Work collaboratively to create win-win payment solutions - Make up to 200 outbound calls per day - Speak with an average of 20 customers regarding their delinquent accounts while building positive relationships Required Qualifications: - High school diploma or equivalent - Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict - Strong judgment and discretion with highly sensitive and confidential information - Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new system - Ability to build cross-functional partnerships and maintain positive customer relationships - Active listening skills; comfortable probing and asking targeted questions to gather information - Strong verbal and written communication with internal and external customers - Team player who can adapt in a fast-paced, changing environment - Excellent organization and attention to detail; able to manage multiple priorities - Commitment to GLS core values and key competencies Required Skills: Computer proficiency, Microsoft Office, Empathy, Judgment, Discretion, Conflict management Benefits: Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability, 401K with employer match and 100% immediate vesting, Paid Time Off (PTO) and paid company holidays to help you balance work and personal life, Paid Volunteer Time Off (VTO) Annually, Tuition Reimbursement, Parental Leave, Business casual work environment