Principal Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Principal Software Engineer Department & Team: Digital, Gadgets Team Location: India

Role Overview: Shape the frontend architecture that powers how agents and supervisors interact with customers across multiple channels at global scale. This role drives the performance, scalability, and usability of enterprise UI platforms that directly impact customer experience and operational efficiency. At Genesys, you will contribute to building empathetic, AI-driven experiences that help organizations deliver better outcomes for their customers.

As a senior technical leader in the Digital Gadgets team, you will define frontend strategy, guide architectural decisions, and influence engineering standards across teams. You will work closely with product, design, and platform leaders to deliver modern, accessible, and high-performing applications. This role offers visibility into global deployments and the opportunity to expand your impact across platform-level innovation and engineering leadership.

Key Responsibilities:

• Lead the design and evolution of scalable frontend architectures, including micro frontend ecosystems, to support enterprise-grade customer interaction platforms
• Drive development of high-performance, accessible user interfaces that improve agent productivity and customer engagement outcomes
• Own end-to-end delivery of features and Gadgets, ensuring scalability, maintainability, and alignment with enterprise UI standards
• Define and advance reusable design systems and component libraries to accelerate development and ensure consistency
• Influence frontend best practices across React, Angular, and modern JavaScript ecosystems
• Improve application reliability by advancing automated testing and quality engineering practices
• Optimize performance and ensure compliance with accessibility standards such as WCAG
• Enable seamless global deployments through localization, regional readiness, and compliance alignment
• Strengthen application security through proactive scanning and remediation
• Mentor engineers and elevate technical standards across the team

Required Qualifications:

• 10+ years of experience in frontend software development within modern web environments
• Proven experience leading design and delivery of large-scale web applications or enterprise UI platforms
• Strong expertise in React, Angular, and modern frontend development practices
• Proficiency in TypeScript, JavaScript (ES6+), and reactive programming concepts such as RxJS
• Experience with micro frontend architecture and scalable design systems
• Strong understanding of performance optimization and accessibility standards such as WCAG
• Experience with API integration and event-driven UI patterns
• Familiarity with CI/CD pipelines, quality engineering, and production support practices
• Proficiency with Git and modern version control workflows
• Demonstrated technical leadership, ownership, and mentoring experience

Preferred Qualifications:

• Experience building enterprise UI platforms for high-scale, global applications
• Familiarity with secure coding practices and automated security tools
• Experience working in cloud-based or distributed system environments
• Exposure to global product deployments and localization strategies
• Strong collaboration skills across cross-functional teams

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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