Executive Communications Advance Traveler

Executive Communications Advance Traveler Location: USA FL MacDill AFB Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Executive Communications, Help Desk Services, OS Troubleshooting, Travel Certifications: None Experience: 3 + years of related experience US Citizenship Required: Yes Job Description: GDIT is seeking a highly motivated Executive Communications Travel Team Member to support operations at MacDill Air Force Base. The ideal candidate must be deployable worldwide and capable of supporting the Commander, Deputy Commander, USCENTCOM VIPs, and staff in the operation, maintenance, and sustainment of tactical command-and-control communications systems. This critical role ensures senior leadership maintains secure, reliable, and uninterrupted access to mission-essential communications capabilities anytime, anywhere across the globe. WHAT YOU WILL DO: Provide technical support to the Commander's Communications Team, including operations within local quarters, office environments, and travel to CONUS and OCONUS locations. Support VIP communication and information systems, including remote communications equipment, deployable/mobile network systems, strategic and tactical multi-channel satellite communications (BGAN terminals), secure telephones, video conferencing systems, laptops, desktops, peripherals, and executive communications platforms. Test and maintain deployable mobile communications equipment and communication suites to ensure operational readiness, with all equipment prepared for deployment within one hour of notification. Deliver front-line executive-level technical support with minimal supervision, coordinating with network services, software engineering, and asset management teams to restore services and resolve complex issues. Provide on-site technical support, including domestic and international travel 40%, by performing installation, repair, troubleshooting, and preventative maintenance of hardware and software systems. Diagnose and resolve software and hardware failures while meeting established Service Level Agreement (SLA) requirements. Maintain daily interaction with executive customers, supervisors, peers, and support teams to manage workflows professionally and efficiently. Document, upgrade, replace, and maintain hardware and software systems. Implement system fixes, updates, and security patches through registry modifications, patch deployment, Active Directory security policy configuration, and application testing. Install, troubleshoot, repair, operate, and maintain networking equipment, encryption devices, workstations, laptops, thin clients, printers, scanners, and related systems within the scope of support operations. WHAT YOU’LL NEED TO SUCCEED: Bachelor’s degree and/or Associates degree preferred, or 4+ years of Help Desk/Service Desk experience, preferably within a Defense environment. Extensive experience troubleshooting Microsoft operating systems (Windows 10), Active Directory, and Microsoft Office applications. Ability to work effectively in dynamic and potentially austere environments, including non-standard schedules, while remaining mission focused. Willingness and ability to deploy worldwide and reside in austere living conditions as required. Self-motivated, adaptable, and capable of working independently or collaboratively within a team environment. Strong subject matter expertise (SME) in executive-level communications support with excellent organizational and time management skills. Extensive experience with networking and client-server applications. Comprehensive knowledge of enterprise printer hardware/software support and implementation of secure standard configurations. Strong understanding of Help Desk systems, LAN/WAN troubleshooting, TCP/IP networking, and encryption devices. Ability to perform all phases of customer support, including physical tasks such as moving and installing printers, scanners, and workstations. Experience with enterprise image/load set deployment processes. Prior military service is highly preferred, particularly experience in communications teams or tactical communications environments. Must meet contractual requirements associated with the Minimal Standard of Fitness for Deployment. DoD 8570/8140 IAT Level II certification required, satisfied by CompTIA Security+ (SY0-601) or equivalent certification. Preferred certifications include CCNA, CompTIA A+, Network+, and ITIL v4. Must have a current/active Top Secret clearance and be able to achieve TS/SCI. TS/SCI is preferred. U.S. citizenship required for this role due to the Top Secret clearance requirement. Must be able to travel OCONUS and CONUS up to 40% WHAT GDIT CAN OFFER: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from and apply to solve real-world problems Rest and recharge with paid vacation and holidays #ARMA #CENTCOM/CITS The likely salary range for this position is $85,093 - $110,400. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: 25-50% Telecommuting Options: Onsite Work Location: USA FL MacDill AFB Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans