Customer Service/Dialer

Summary: GEICO is seeking a Customer Service/Dialer specialist to join their dynamic team. In this role, you will utilize your communication skills and multilingual abilities to connect with customers through outbound calls, providing top-tier support and service while contributing to the company's growth. Responsibilities: - Make outbound calls to prospective and existing clients, promoting products and services with enthusiasm and professionalism - Provide exceptional customer support by addressing inquiries, resolving issues, and offering tailored solutions - Maintain accurate records of interactions through data entry into CRM systems using Microsoft Office tools - Demonstrate excellent phone etiquette, ensuring clear communication and positive rapport with clients - Analyze customer data to identify needs, opportunities for upselling, or service improvements - Handle cash transactions or payments when necessary with accuracy and integrity - Collaborate with team members to meet call center goals and enhance overall client satisfaction Required Qualifications: - Multilingual skills are highly desirable; fluency in English plus additional languages is a strong asset - Strong communication skills with the ability to engage confidently over the phone and via digital channels - Proficiency in Microsoft Office applications and basic computer skills for data management and reporting - Excellent analysis skills to interpret customer needs and provide appropriate solutions - Ability to handle multiple tasks efficiently, including typing accurately and managing cash handling procedures if required Preferred Qualifications: - Prior experience in sales, customer service, or call center environments is preferred - Experience with outbound calling campaigns and call center operations is advantageous Required Skills: Multilingual skills, Sales, Customer service, Call center operations, Microsoft Office, Data entry, Outbound calling campaigns, Customer data analysis, Cash handling