Showroom Sales Consultant - Columbia, SC

About Us:

Gateway Supply is a leading provider of HVAC and Plumbing supplies dedicated to delivering exceptional customer service, fostering a culture of safety, and driving growth through innovation and teamwork. We are seeking a highly motivated and customer-focused individual to join our team as a Showroom Sales Associate!

 

Company Website: www.gatewaysupply.net

 

About the Role:

This position is a customer-facing role that combines sales expertise with product knowledge to drive revenue and customer satisfaction. This position serves as the primary point of contact for diverse clientele, including homeowners, contractors, designers, and builders.

 

You'll interact with customers at various stages of their projects—from initial concept and design consultation to final purchase decision—positioning yourself as a trusted advisor. The job encompasses both retail floor sales and the ability to communicate effectively with trade professionals and design-oriented clients who may have complex specifications.

 

Job Duties and Responsibilities:

• Customer Consultation: Greet customers, qualify their needs, and conduct needs-assessment conversations to understand project scope, design preferences, and budget
• Product Expertise: Demonstrate fixtures, explain materials (ceramic, porcelain, glass, stone), finishes, water efficiency ratings, and compatibility with existing plumbing systems
• Sales & Recommendations: Present tailored product options, highlight value propositions, and guide customers through the decision-making process
• Design Support: Assist with spatial planning, color/style coordination, and product combinations; collaborate with designers and architects on specifications
• Transaction Management: Process sales, handle payments, manage quotes, and coordinate orders for delivery or contractor pickup
• Showroom Maintenance: Maintain clean, organized displays; keep products functioning; rotate inventory; ensure signage and pricing are accurate and current
• Professional Relationships: Build rapport with repeat customers, contractors, and trade partners; handle special requests and complex orders
• Sales Goals: Track performance metrics, meet or exceed monthly/quarterly targets, and identify upselling and cross-selling opportunities
• Administrative Duties: Maintain customer records, prepare documentation, and communicate with back office and warehouse teams

What We Look for in a Candidate:

• Customer Focused: A strong commitment to delivering exceptional customer service
• Positive Attitude: A positive, enthusiastic attitude and professional demeanor.
• Multi-Tasking Ability: Ability to multi-task and prioritize tasks effectively
• Attention to Detail: Strong attention to detail and accuracy a must
• Organization Skills: Highly organized and proficient with computers and office software
• Team Player: Ability to work independently and as part of a team