Airport Customer Service Agent

Summary: GAT Airline Ground Support is seeking dynamic, capable, and dependable individuals to join their team of aviation professionals. As a Customer Service Agent, you will serve as the first point of contact for passengers, ensuring a positive airport experience by assisting with ticketing, check-ins, and addressing customer concerns. Responsibilities: - Greet and assist customers promptly, courteously, and professionally both in person and over the phone - Announce incoming and outbound flights clearly and accurately - Accurately process credit card and personal check transactions, ensuring all collections are properly accounted for and airline close-out procedures are followed - Accept and process checked baggage weighing up to 100 lbs. and place it on the appropriate conveyor belts for further handling - Operate jetways to ensure they are in the proper position prior to aircraft arrival, and assist with the safe opening, closing, and securing of aircraft doors - Utilize airline computer systems to provide accurate flight information, process ticketing and boarding documents, record lost or damaged baggage, and manage cargo tracking - Escort unaccompanied minors and disabled passengers throughout the airport as needed, ensuring their safety and comfort - Work independently, manage tasks without direct supervision, and consistently meet service standards - Display a professional and positive image, adhering to company grooming and uniform standards at all times - Perform other duties as assigned, which may include assisting with other carriers or tasks in response to operational needs Required Qualifications: - Must be at least 18 years of age - Must have a high school diploma or equivalent (GED) - Strong attention to detail and accuracy in handling transactions, baggage, and flight information - Must be able to read, speak, and understand the English language fluently - Ability to stand for extended periods (up to 4 hours at a time) and work in a physically demanding environment - Must possess excellent communication skills, with the ability to engage with passengers in a professional, friendly, and courteous manner in person and over the phone - Proficiency with entry-level computer systems and technology to manage flight information and process transactions - Ability to lift and move items weighing between 50-70 lbs. occasionally - Flexibility to work nights, weekends, and holidays as required by operational needs - Must pass an extensive post-offer, pre-employment background check, including fingerprinting and a criminal history record check as mandated by federal law - Must successfully complete and pass a pre-employment drug test Required Skills: Customer service, English fluency, Communication skills Important Skills: Computer proficiency, Attention to detail Nice-to-Have Skills: Physical stamina, Flexibility Benefits: Flight Benefits, Company-provided uniforms, Daily pay options, Paid training, 401(k) matching, Opportunities for career advancement into leadership roles and other positions within the company