Implementation Operations Specialist

Summary: Aristocrat is a leading gaming content creation company seeking an Implementation Operations Specialist to join their team. The role involves delivering exceptional service to casino customers through installation, support, and troubleshooting of the Oasis 360 Casino Management System software products, as well as collaborating with customers to ensure system configurations and training. Responsibilities: - Install, support, and troubleshoot Oasis 360 Casino Management System software products - Collaborate with customer representatives to plan system access rights and enter configurations - Configure and troubleshoot third-party products like printers, scanners, and card readers - Validate the accurate operation of all equipment, system capabilities, and reports - Deliver classroom training on Oasis 360 Management System modules and partner products - Schedule post-installation meetings with Support, PMO, Product, and D&D to report software issues - Monitor service activities and bring up issues as necessary to ensure customer happiness - Build customer advocacy for Aristocrat products and services by setting the industry standard Required Qualifications: - An Associate's Degree in Computer Information Systems, Business Administration, or equivalent experience - Experience with training, installing, supporting, and troubleshooting software products - Demonstrated leadership and the capability to collaborate with diverse personalities and management tiers - Knowledge of digital electronics and networking technologies - Strong understanding of Microsoft Office Suite products - Strong communication abilities and the capacity to uphold confidentiality - Willingness to travel extensively and work variable shifts - Valid driver's license with a clean driving record (must have) - Ability to acquire necessary occupational and vendor licenses in Aristocrat's customer jurisdictions - 21 + years of age or older Preferred Qualifications: - Casino/gaming experience within technology or similar expertise preferred - Working knowledge of marketing principles, including customer engagement and service promotions, preferred Required Skills: Oasis 360 Casino Management System, Software installation, Software support, Software troubleshooting, Digital electronics, Microsoft Office Suite, Printer configuration, Scanner configuration, Card reader configuration, Networking technologies Benefits: Health, dental, and vision insurance, Paid time off, A 401(k) plan with employer matching