Field Service Technician

Summary: Aristocrat Gaming is a world leader in gaming content and technology, seeking a customer-focused Field Service Technician to join their Field Service Operations team. The role involves troubleshooting, installing, and maintaining gaming machines and ensuring seamless operation for customers. Responsibilities: - Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers - Perform routine maintenance on gaming machines - Respond promptly to customer calls and emergency requests, prioritizing critical issues - Complete Pre-Site Surveys, follow the schedule, and perform service activities assigned - Maintain inventory accuracy and follow the parts inventory process - Support customers with technical inquiries and documentation - Report on trends, needs, and service challenges - Review pre-install documents to determine if parts will be needed to complete the installation - Gather and report accurately on service activities by using field service management reporting tools - Uphold high standards of professionalism, integrity, and customer service daily - Self-direct and carry out day-to-day tasks with little direction - Follow Aristocrat’s Safety Guidelines Required Qualifications: - High school diploma, GED, or equivalent work experience - At least 21 years of age - Have a clean and valid driver's license and maintain an insurable driving record - Able to acquire a gaming license as required (Gaming License requirements will vary depending on location). Upon hire, Aristocrat will assist with application, payment, and renewal - Willing to do daily travel in the assigned territory. Regional and national travel may be up to 30% - Self-starter, flexible, adaptable, highly organized, and proactive - Passion for technology and solving problems - Able to remain calm in a fast-paced work environment, prioritize multiple tasks, and accomplish goals - Able to communicate effectively and constructively with customers and coworkers - Can lift and move a minimum of 50 pounds - Able to push up to 250 pounds with the assistance of moving equipment - Able to climb and balance on ladders - Have good manual dexterity, hand/eye coordination, and good eyesight - Able to drive and operate a vehicle for extended periods Preferred Qualifications: - Experience as a slot technician, field service of technical products, or other diagnostic work - Experience working in the field, being on call, and traveling for work - Experience with electronics, mechanics, and troubleshooting Required Skills: Gaming Machine Installation, Gaming Machine Troubleshooting, Gaming Machine Repair, Electronics, Mechanics, Field Service Operations, Inventory Management, Driving Benefits: Robust benefits package, Health, dental, and vision insurance, Paid time off, 401(k) plan with employer matching