ASSISTANT STORE MANAGER

ABOUT FURLA Founded in 1927 in Bologna, Italy, Furla is one of the major players in the worldwide leather goods market, standing for its strictly Made-in-Italy creativity. The company is present in 100 countries with more than 450 single-brand shops situated on the most prestigious international shopping streets, a distribution network with over a thousand official points of sales, and important growing channels such as travel retail and e-commerce. GENERAL FUNCTION As an integral part of Store Management leadership, the Assistant Store Manager holds a key role to ensure elevated customer engagement, assist in strategizing sales goals, and developing the sales team. This role will be a partner to the Store Manager assisting on daily operations, providing exceptional customer service, recruit talent, and coach the sales associates, keyholders, and stock room assistants. The Assistant Store Manager will also ensure that all company policies & procedures, corporate directives, and initiatives are enforced and properly implemented within given deadlines and ensures store standards are maintained. MAJOR DUTIES AND RESPONSIBILITIES • Commitment to uphold Furla company values • Drive sales by ensuring the team executes one on one customer service expectations consistently elevating the client experience • Improve the profitability of the store by controlling all controllable expenses and minimizing inventory shrinkage • Make sound decisions and assume full accountability of store in the absence of the store manager • Support the hiring, training, and motivation of the team to improve all performance • Support in the development of direct reports through timely coaching, feedback, and follow up • Drive client relationships through management of personal and store client books • Secure appointments and display strong outreach skills • Plan and execute in-store events to drive sales • Ensure visual directives and standards are maintained • Meet all Corporate deadlines • Takes ownership and accountability for personal and team performance • Ability to lead by example • Maintains professional and consistent communication across all levels and departments BASIC QUALIFICATIONS • High school diploma or equivalent • Must have MS Office experience • At least three years of supervisory experience with a proven track record of driving sales and excellence in customer experience. • Full understanding of store operations and prior experience managing a retail location and a sales team. • Experience with hiring, training, and performance management. • Computer skills to include a retail point-of-sale software system and Microsoft Word, Excel, and Outlook. • Must be able to lift, carry, or otherwise move objects weighing up to 15 pounds when merchandising sales floor using ladders or stairs. Furla USA Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Furla USA Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.