Manager, SDR

Summary: Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. The Manager, Sales Development will lead and manage a team of SDRs dedicated to driving outbound lead generation and top-of-funnel pipeline creation for Fullsteam’s Commerce business units. Responsibilities: - Lead, mentor, and coach a team of SDRs to achieve and exceed individual and team SAO, pipeline, and revenue targets - Develop and implement strategic initiatives to optimize SDR performance, including process improvements, training programs, and performance metrics - Partner with BU sales leaders to ensure alignment between SDR and AE teams, focusing on lead quality, pipeline development, and revenue goals - Recruit, onboard, and train new SDR team members, ensuring they are equipped with the necessary tools and knowledge to succeed - Monitor KPIs, analyze performance data, and provide actionable insights to improve conversion rates and pipeline impact - Maintain a consistent cadence of coaching and feedback sessions to drive skill development and quota attainment - Collaborate cross-functionally to standardize cadences, messaging, and outreach strategies across Commerce BUs Required Qualifications: - Proven ability to lead, mentor, and develop a high-performing SDR/BDR team - Strong communication and interpersonal skills, with the ability to influence and collaborate across departments - Proficiency with Salesforce CRM, Salesloft (or Outreach), LinkedIn Sales Navigator, ZoomInfo, and related sales/marketing technology - Analytical mindset with the ability to interpret sales data, identify trends, and implement improvement strategies - Experience delivering performance reports to executive leadership and articulating business impact - In-depth understanding of SDR best practices, outbound prospecting strategies, and SaaS sales cycles - High energy, results-oriented leadership style with a focus on accountability and coaching - 1–3 years of SDR management experience in a SaaS sales development environment - Track record of consistently achieving or exceeding SDR team performance metrics Preferred Qualifications: - Bachelor's degree in Business Administration, Marketing, or a related field (preferred but not required) Required Skills: SDR/BDR team leadership, Salesforce CRM proficiency, Salesloft, Outreach, SaaS sales cycle knowledge Important Skills: Analytical mindset Nice-to-Have Skills: Coaching ability, Performance reporting, Process improvement