Client Services Specialist I

Summary: Fulgent Therapeutics LLC is a premier genomic testing company focused on transforming patient care through a diverse testing menu. The Client Services Specialist I will serve as a hub across departments to coordinate the handling of orders, fulfillment, and test results, while providing support to customers regarding inquiries and service concerns. Responsibilities: - Review and verify patient information on documentation received for each case - Scan in paperwork for cases received - Enter data on patient information sheet to CRM system - Provide daily email and phone support to our customers: physicians, clinics, medical staff and patients regarding products/services inquiries, tests results, service concerns or issues - Maintain client services quality control through communication and problem solving with our Labs, Sales team, and ordering clients/patients to ensure test order accuracy and prompt service delivery - Coordinate logistics for sample deliveries and pick-ups - Maintain strict confidentiality and adheres to all HIPAA guidelines/regulations - Document and maintain accurate records of verbal communication with customers: physician’s offices, medical facilities, medical staff and patients - Coordinate with the sales team on enrolling and educating new clinics on the testing process and provide support to existing accounts - Document all feedback and suggestions from clients and sales representatives with the goal of making constant improvements to department and company practices in mind Required Qualifications: - HS Diploma required - 0-2 years of experience of data entry and client support experience in healthcare industry - Experience with CRM systems, such as Sales Force or Siebel - Knowledge of PHI and HIPPA guidelines - Typing speed of at least 60 wpm - Excellent writing, verbal and interpersonal communication skills - Strong Office Suite skills: Word and Excel - Excellent project organization skills - Ability to establish priorities, work independently, and proceed with objectives with no supervision - Ability to work collaboratively in a cross-functional team environment - Ability to multi-task and handle deadlines - Ability to actively listen and anticipate customer needs - High Attention to detail - Customer service: 1 year (Required) - Ability to Commute: El Monte, CA 91731 (Required) - Work Location: In person Preferred Qualifications: - AA/AS or BS/BA preferred - Knowledge of medical terminology preferred - Healthcare / Medical: 1 year (Preferred) Required Skills: Data entry, Client support, Healthcare industry knowledge, CRM systems, Salesforce, Siebel, PHI knowledge, HIPAA guidelines, Medical terminology, Typing speed 60 wpm, Microsoft Word, Microsoft Excel, Multi-tasking, Project organization, work collaboratively Benefits: 401(k), 401(k) matching, Dental insurance, Health insurance, Life insurance, Paid time off, Vision insurance