Guest Services - Concierge - Full Time

Summary: Four Seasons is a luxury hospitality company committed to creating exceptional guest experiences. As a Concierge, you will serve as a trusted resource and local expert, providing personalized service and curating unique experiences for guests while anticipating their needs and ensuring seamless service delivery. Responsibilities: - Provide exceptional, personalized service and handle all guest interactions with professionalism and care - Respond to guest inquiries regarding resort services, activities, dining, and local attractions - Curate tailored recommendations and coordinate reservations, tickets, and unique experiences - Anticipate guest needs and proactively deliver thoughtful solutions - Accurately process guest communications, packages, and requests - Collaborate with resort departments to ensure seamless service delivery - Resolve guest concerns with discretion, efficiency, and empathy Required Qualifications: - A passion for hospitality and a commitment to creating exceptional guest experiences - Strong knowledge of local attractions, dining, and activities, or a desire to develop deep local expertise - Excellent communication and interpersonal skills - Strong organizational skills and attention to detail - Ability to multitask and thrive in a fast-paced, guest-focused environment - Proficiency with computer systems and administrative tasks Preferred Qualifications: - Previous luxury hospitality experience preferred Required Skills: Luxury hospitality experience, Local knowledge of attractions and dining Benefits: An on-site Physical Therapist, 24-hour access to Indoor and Outdoor Gym, Holiday, Vacation & Sick pay, Robust Benefit Plan, Company Match 401K Plan, Laundered Employee Uniform, Free employee meals prepared by the Four Seasons Culinary ‘Ohana, Complimentary stays at Four Seasons Worldwide, Training and Development Opportunities, Employee Recognition Programs