Regional Medical Practice Manager

About us:

Forge Health is a mission-driven outpatient mental health and substance use provider dedicated to providing the highest quality, affordable, and effective care to individuals, families, and communities in need. As the first and only behavioral healthcare provider with a proven, national payer-validated ability to drive clinical outcomes that span all areas of health, Forge Health is leading the charge in driving innovation, improving care delivery, and shaping the future of behavioral health care.

At Forge, clinical care is paramount – it’s the heartbeat of our operations and the driving force in everything we do. The skill and compassion of our staff are the crucial components to extraordinary experiences and outcomes for those we serve. With our current clinical footprint in the greater Northeast, we have offices in New York, New Jersey, Pennsylvania, New Hampshire – and we’re growing! Come join us!

Who we’re looking for:

The Regional Medical Practice Manager is responsible for overseeing day‑to‑day operations of the medication services across multiple behavioral health clinics, ensuring consistent workflows, strong referral relationships, and a high‑quality client and provider experience. This role provides leadership, coaching, and operational oversight, with a focus on access, revenue‑impacting processes, and adherence to organizational policies and procedures. Please note, hours may vary based on clinic operational needs, and the successful candidate will be located in NJ, PA, or NY.

Compensation range: $60-70k, this salary range reflects base compensation, which is not inclusive of potential bonuses, benefits, and other company perks. Exact compensation may vary based on skills, experience, and location.

What you’ll be doing:

• Manage pharmacy communications, prior authorizations, and medication-related client concerns.
• Oversee after-hours call workflows, ensuring timely response and escalation.
• Maintain and optimize provider schedules to align with patient needs, productivity, and billing requirements.
• Participate in medical team rounds and implement operational changes based on audits, regulatory updates, and workflow improvements.
• Conduct client outreach and manage discharges in accordance with organizational policy.
• Resolve billing and documentation issues to support timely and accurate claim submission.
• Lead staff training, coaching, and performance management to ensure consistent workflows and service standards.
• Oversee issue resolution and documentation for client, staff, and referral source concerns related to medication services.
• Monitor compliance with state and regulatory requirements, census accuracy, and adherence to care and engagement policies.
• Review operational metrics and reports to ensure policy adherence and identify process improvement opportunities.
• Perform additional duties as assigned.

What you'll need:

• 3+ years’ experience as an Office/Practice Manager in a healthcare environment
• 2+ years’ experience overseeing multiples sites/facilities
• Experience with verification of Insurance Benefits
• Knowledge of Substance Use Disorder, Mental Health, and Medication Management

Why Forge?

The opportunity:

Our team refuses to compromise on integrity, and we look for talented, driven hard workers who hold the same passion for the pursuit of high quality, evidence-based mental health and substance use care that we do. Our collective passion is driven and embodied by our core values:

• Fulfilling: Our work creates lives that are complete and self-actualized, enabling stronger families and communities – and a therapeutic community rewarded by success
• Optimistic: Our passionate positivity and empathy overcome setbacks and get you to your goals, scientifically and humanely
• Reciprocal: Without mutual trust and commitment, there can be no progress
• Grateful: We profoundly recognize and appreciate the trust of our patients and the commitment of our clinicians
• Evidence-Based: We are committed to measurable outcomes, which provide confidence to our patients and creates a standard of care for ourselves and others

The package:

At Forge, our people are our greatest asset. We’re collaborative, empathetic, and passionate. We learn from our mistakes, we carve out time to breathe, and we are celebrated for our wins. In short, we know that we can’t do what we do without you! So, we designed a comprehensive, competitive benefits package that reflects our appreciation of our people:

• Competitive salary aligned with your experience
• Comprehensive paid time off package
• Annual time off to volunteer
• Parental leave
• Annual continuing education allocations
• Competitive medical, dental, and vision package
• Annual subscription to a leading meditation app
• An environment that fosters professional development including financing for advanced licensure and certifications
• Internal supervision opportunities
• Dedicated, motivated team and chance to be part of a highly ambitious medical startup
• Modern, elegant, and high-end work environment

Please note: most benefits listed apply to the majority of positions, though eligibility may vary by role, full‑time/part‑time status, and length of service. Specific benefit details and any role‑based exceptions will be provided during the offer stage.

We are committed to equal employment opportunity. We give equal consideration to all applicants when filling positions without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, actual or perceived disability, genetic information, marital status, and/or any other status not related to an applicant’s ability to perform the job duties. All employment practices will be carried out in accordance with federal, state and local laws. We will also fully comply with regulations and requirements set out by the Americans with Disabilities Act (ADA) and the ADA amendments Act (ADAAA). We will not discriminate against applicants or other individuals with real or perceived disabilities. When needed, we will provide reasonable accommodation to otherwise qualified candidates so that they are able to perform the essential functions of the position.