Account Manager

Summary: Flying Food Group is a company focused on enhancing growth through customer service and business development. The Account Manager role involves developing sales strategies, maintaining customer relationships, and providing support to ensure customer satisfaction and product utilization. Responsibilities: - Develops and implements strategies to maintain and/or expand sales within an assigned territory - Prepares a plan for each account to identify what and how short- and long-term needs may be met - Forecasts the demand for product(s) within assigned territory - Provides reports on the budget and sales activity for a given period - Interfaces with the customer to understand the customer's overall objectives and requirements - Contacts customers on a regular basis to maintain account relationship, advise of new product and service offerings, and obtain feedback on products - Shares details with customers on additional offerings to provide value added service - Ensures that sales, engineering, and training departments provide post implementation support to assigned accounts / customers - Serves as a point of escalation for issues or activities that the customer encounters during product utilization - Expedites the resolution of customer problems/complaints - Participates in trade shows by representing the organization and sharing information on products - Provides feedback to marketing and product engineering teams for future product enhancements - Shares ideas and customer needs throughout all phases of product life cycle (plan, design, integrate, install, manage). Contributes to the quarterly and annual business forecasting by providing account trends and sharing future client needs Required Qualifications: - Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience - Computer Skills: Microsoft Outlook, Word, Excel, and PowerPoint. Project Management software and Database software. Computer literate – use of Excel & Word Required Skills: Customer Service Important Skills: Bachelor's degree, Project Management Nice-to-Have Skills: Analytical, Cost Consciousness, Microsoft Outlook, Microsoft Word, Microsoft Excel, PowerPoint, Project Management software, Database software, Problem Solving, Adaptability Benefits: Medical, Prescription drug coverage, Dental, Vision, Life insurance, Disability insurance, Accident, Critical illness, Hospital indemnity plans, Flexible spending accounts, Employee assistance program, Commuter benefit, Retirement program 401(k), Tuition reimbursement, Pet insurance