PRO Services Assistant Department Manager

Summary: Floor & Decor is a company focused on providing exceptional customer service and product information. They are seeking a PRO Services Assistant Department Manager responsible for training Product Sales Specialists and ensuring a positive shopping experience for customers. Responsibilities: - Act and work in a manner that is consistent with company’s core values - Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures - Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail. The basic P’s of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing - Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service - Complete all product specialist certification courses - Demonstrate a thorough understanding of merchandise and installation - Ensure the overall merchandising, pricing and organization of the department - Communicate standard operating procedure direction and changes to all associates in a timely manner - Complete the Industrial Truck (forklift) proficiency testing and certification - Communicate inventory needs to management - Direct and assist the processing of merchandise to the showroom floor - Validate all product placement and pricing within the department - Greet every customer in a helpful and courteous manner - Assist customers with product questions and selections - Process customers at check-out using the point of sale (POS) system - Process customer refunds and exchanges according to established guidelines - Present ‘how-to’ classes to customers - Follow established cash, check and charge card acceptance procedures - Answer the telephone according to accepted guidelines - Stock and tag merchandise displays as required - Create price tags and merchandise signs Required Qualifications: - High School Diploma or GED - 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company - Excellent communication skills (verbal & written) - Ability to multi-task and work in a fast-paced environment - Act and work in a manner that is consistent with company's core values - Demonstrate a thorough understanding and compliance with the company's safe lifting practices standard operating procedures - Demonstrate the ability to drive and teach the company philosophy around the basic P's of retail - Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service - Complete all product specialist certification courses - Demonstrate a thorough understanding of merchandise and installation - Ensure the overall merchandising, pricing and organization of the department - Communicate standard operating procedure direction and changes to all associates in a timely manner - Complete the Industrial Truck (forklift) proficiency testing and certification - Communicate inventory needs to management - Direct and assist the processing of merchandise to the showroom floor - Validate all product placement and pricing within the department - Greet every customer in a helpful and courteous manner - Assist customers with product questions and selections - Process customers at check-out using the point of sale (POS) system - Process customer refunds and exchanges according to established guidelines - Present ‘how-to' classes to customers - Follow established cash, check and charge card acceptance procedures - Answer the telephone according to accepted guidelines - Stock and tag merchandise displays as required - Create price tags and merchandise signs - Ability to exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects - The employee is often required to use their hands and fingers, to handle or feel - The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl Required Skills: Customer Service, Product Sales, Product Specialist Certification, Merchandising, Pricing, Inventory Management, Point of Sale (POS) System, Industrial Truck (Forklift) Operation, Certification, Safe Lifting Practices, Multi-tasking Benefits: Bonus opportunities & career advancement opportunities at every level, Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program, Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria), Work-life Balance, Including, Paid vacation and sick time for eligible associates, Paid holidays plus a personal holiday, Paid Volunteer Time Off that starts on Day 1