Floor & Decor→
Connected Customer Supervisor
Entry LevelOn-site
Location
Hyannis, MA
Salary
$38k–$57k/yr
Experience
Not specified
Posted
1 week ago
Skills
customer service supervisioncashieringreturns processingcash office functionsinventory managemente-commerce supportstandard operating procedures complianceinventory tracking systemaudit reportingsignagepricing updatesmobile printing station operationteam buildingcustomer servicelistening
Job Description
Summary: Floor & Decor is seeking a Connected Customer Supervisor responsible for managing a team of customer service associates. This role involves overseeing cashiering, returns, inventory management, and providing an exceptional shopping experience for customers.
Responsibilities:
- Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store
- Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)
- Lead inventory management and accuracy throughout the store
- Process customer refunds and exchanges according to established guidelines
- Oversee signage updates and price changes for store SKU’s
- Assist customers with product selection and answer product related questions
- Partner with management to determine which products need SKUs, price changes and need to be returned
- Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system
- Review shipping and receiving documents for accuracy
- Audit reports including inventory control, return of sale, and void reports
- Monitor incoming and outgoing trucks logs
- Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager
- Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station
- Return products to the correct in store location after customer merchandise returns
- Clean and stock products according to Floor & Decor’s standards
- Point of contact for e-commerce team members to contact regarding inventory availability in the store
- Responsible for supervising inventory movement within the store
- Available to open and/or close store in an effective manner
Required Qualifications:
- Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience
- High school diploma and/or GED
- Minimum of (2) years of computer experience in a work environment
- Ability to lift 25 pounds or more on a consistent basis
- Ability to sit, squat or stand for long periods of time
- The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
Preferred Qualifications:
- Team builders
- Customer service champions
- Detail oriented and highly organized
- Excellent communication and listening skills
Required Skills: Customer service supervision, Cashiering, Returns processing, Cash office functions, Inventory management, E-commerce support, Standard operating procedures compliance, Inventory tracking system, Audit reporting, Signage, pricing updates, Mobile printing station operation, Team building, Customer service, Listening
Benefits: 401k, Bonus opportunities at every level, Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria), Paid vacation and sick time for eligible associates, Paid holidays plus a personal holiday, Paid Volunteer Time Off that starts on Day 1
Benefits
401k
Bonus opportunities at every level
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Paid vacation and sick time for eligible associates
Paid holidays plus a personal holiday
Paid Volunteer Time Off that starts on Day 1