Connected Customer Supervisor

Summary: Floor & Decor is seeking a Connected Customer Supervisor responsible for managing a team of customer service associates. This role involves overseeing cashiering, returns, inventory management, and providing an exceptional shopping experience for customers. Responsibilities: - Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store - Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out) - Lead inventory management and accuracy throughout the store - Process customer refunds and exchanges according to established guidelines - Oversee signage updates and price changes for store SKU’s - Assist customers with product selection and answer product related questions - Partner with management to determine which products need SKUs, price changes and need to be returned - Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system - Review shipping and receiving documents for accuracy - Audit reports including inventory control, return of sale, and void reports - Monitor incoming and outgoing trucks logs - Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager - Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station - Return products to the correct in store location after customer merchandise returns - Clean and stock products according to Floor & Decor’s standards - Point of contact for e-commerce team members to contact regarding inventory availability in the store - Responsible for supervising inventory movement within the store - Available to open and/or close store in an effective manner Required Qualifications: - Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience - High school diploma and/or GED - Minimum of (2) years of computer experience in a work environment - Ability to lift 25 pounds or more on a consistent basis - Ability to sit, squat or stand for long periods of time - The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl Preferred Qualifications: - Team builders - Customer service champions - Detail oriented and highly organized - Excellent communication and listening skills Required Skills: Customer service supervision, Cashiering, Returns processing, Cash office functions, Inventory management, E-commerce support, Standard operating procedures compliance, Inventory tracking system, Audit reporting, Signage, pricing updates, Mobile printing station operation, Team building, Customer service, Listening Benefits: 401k, Bonus opportunities at every level, Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria), Paid vacation and sick time for eligible associates, Paid holidays plus a personal holiday, Paid Volunteer Time Off that starts on Day 1