Account Manager II

Summary: Flock Freight is committed to creating a fair and inclusive environment, and they are seeking an Account Manager II to support customer relationships and operational execution. The role involves expanding business opportunities, managing daily operational needs, and ensuring customer satisfaction through effective communication and relationship-building. Responsibilities: - Partnering with our Account Executives to support our relationships with customers, particularly by servicing day-to-day customer needs - Conducting weekly touch points and engagement strategies with our key decision makers to identify expansion opportunities, proactively upsell, and ensure maximum wallet share - Maximizing profitability for the firm by quoting and strategically accepting or rejecting freight - Arranging and hosting quarterly business reviews with your key decision-makers - Extreme ownership of the daily freight factory operational execution; quote through invoice - Own the day-to-day operational needs and requirements of your customers, including handling escalations and resolving issues quickly - Focused on load board management, coverage execution, escalation management, and timely issue resolution - Ensuring operational execution for successful billing including; rate management, fuel surcharges, accessorial agreements, and resolving any outstanding billing issues, collections, or credit needs - Maintain SOPs for all customers, ensure service expectations are met, and execute on CAP plans as necessary - Possess deep knowledge of client's needs, challenges, communication styles, roles, and key decision-makers within each organization - Utilize relationship-building skills to delight our customers and ensure consistent delivery of KPIs and service metrics Required Qualifications: - Bachelor's Degree - 1-3 years of Account Management experience - Clear and concise communication - Flexibility to work after-hours, weekend shifts, and holidays as needed Preferred Qualifications: - Freight industry experience preferred Required Skills: Account Management, Freight industry knowledge, Load board management, Rate management, Fuel surcharge management, Accessorial agreements, Billing and collections management, Clear and concise communication, Relationship-building skills Benefits: Variable bonus plan, Equity package, Hybrid Work Model: We value in-office collaboration and cross-functional teamwork. Our hybrid model supports both scheduled in-office and remote work., 401(k) Employer Match: We provide a 401(k) plan with a 4% employer match to support your long-term financial goals., Medical, Dental & Vision: Generous coverage for employees and dependents, with both HMO and PPO options available.