Service Solutions Intern

Summary: FlexGen is an innovative software and services provider in the global energy storage sector. They are seeking a Service Solutions Intern to assist in process development, systems optimization, and operational excellence within the energy storage industry. Responsibilities: - Assist in reviewing and mapping existing service workflows - Help document best practices, procedures, and standardized processes - Support development of digital tools, templates, and process guides for the Lifecycle team - Analyze opportunities to improve operational efficiency and scalability - Support implementation of new systems or enhancements to existing tools - Help evaluate and refine documentation management and workflow platforms - Work closely with Engineering, Operations, and Asset Management teams to gather inputs and validate processes - Participate in working sessions, take notes, track action items, and support follow-through - Assist with coordinating updates across teams to ensure alignment on service standards - Help prepare process summaries, data insights, and improvement recommendations - Support internal reporting on workflow performance and system usage - Contribute to ongoing initiatives that strengthen the Lifecycle organization’s service delivery framework Required Qualifications: - Minimum standing: Junior or Senior undergraduate student - Pursuing a degree in Business Administration (operations-focused), Engineering, Environmental Sciences, or a related technical field - Strong organizational and analytical skills - Excellent written and verbal communication abilities - Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) or equivalent tools - Detail-oriented, proactive, and able to work both independently and collaboratively - Local to Durham, NC, with the ability to work a hybrid schedule Preferred Qualifications: - Interest in renewable energy, energy storage, or operational process improvement - Experience with workflow design, systems documentation, or process mapping - Familiarity with project management or documentation management tools Required Skills: Microsoft Office Suite, Workflow design, Systems documentation, Process mapping, Project management tools, Documentation management tools, Analytical skills