Senior Services Program Aide ** INTERNAL APPLICANTS ONLY**

About the Department

Flagler County is dedicated to enriching the lives of those we serve and strives to deliver a vibrant and prosperous community with a focus on providing exceptional quality of life.  As we work together to put the needs of our community first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family now, and in the future.  And with continuing education and advancement opportunities, you can build a long, successful career with us.  You’ll thrive in an environment where we build a culture of innovation by encouraging collaboration and empowering staff to facilitate positive outcomes. We understand the importance of work/life balance, having flexible work schedules and the ability to be able to afford health insurance.  That’s why our benefits are known to be some of the best around!  We offer a robust benefit package that includes low-cost health insurance, no cost onsite wellness center and gym, retirement in the Florida Retirement System, County paid basic life insurance, 13 paid holidays, generous personal leave, tuition reimbursement, longevity pay, and wellness programs to support a happier, healthier you. At Flagler County we aspire to be the catalyst that makes us an employer of choice.  

Position Duties

Position Summary
Primary emphasis on supporting Senior Services meals on wheels operations, i.e., scheduling, securing volunteers, liaison with food vendor) along with backup duties at congregate dining site and case management team as needed. Includes routine clerical and data entry duties assisting Senior Services staff as needed.   

Essential Functions

• Support all phases of the home delivered meals, i.e., meals on wheels program to include meal orders, volunteer assignments, and related tasks to assure a smooth delivery on a weekly basis.  
• Substitutes for volunteers on other delivery routes when needed.
• Enter accurate program data and statistical information relating to units of service into My Senior Center (MSC), Client information and Registration Tracking System (eCIRTS) and other systems in a timely matter.
• Provide related referrals to case managers for action in serving the seniors’ needs.  Weekly referrals will be necessary as they relate to meals on wheels delivery and volunteer feedback, i.e., no delivery, need for delivery, upcoming medical hospitalization/rehab. 
• Successful completion of 701B assessment training for certification under the Florida Department of Elder Affairs.
• Completes home visits for client assessments and visits homebound clients in support of case manager as needed.  File documentation, inclusive of related file narratives to be completed in monitor-ready condition.
• Covers Flagler County Senior Center operation as assigned to include all related duties. 
• Conduct interviews and compliance requirements related to the Emergency Home Energy Assistance Program (EHEAP) to include office and home interviews/visits.  Maintain client files in monitor-ready condition to meet random monthly file reviews via ElderSource.
• Coordinate with Senior Service staff in preparation of a monthly Senior Center calendar and its copying and distribution. 
• Support distribution of and document approved Nutrition Education materials as outlined monthly by the Nutrition Consultant and/or Program Manager.  Presentations at Flagler County Senior Center will be a minimum of 15 minutes to meet compliance standards.
• Data entry of case manager billable hours to eCIRTS at the end of each month for state general revenue reimbursement.
• eCIRTS data entry of Home Care for the Elderly (HCE) as presented by case managers by the specified deadline each month.  Task is time critical to allow for monthly reimbursement to caregivers in timely/predictable manner via ElderSource.
• Maintains client confidentiality, including handling of client files according to HIPAA requirements and shredding of sensitive client documents as prescribed by organizational policy.
• Maintains volunteer reporting requirements for completion of required reports and related distribution.
• Serves as courier for division as required.
• Participates in all trainings presented by the Flagler County Emergency Operations Center relating to disaster and/or hurricane trainings.  
• Attends staff meetings, workshops, seminars, conference, and trainings as required.
• Performs related work as required.
• During emergencies, all employees are considered essential personnel and may be required to perform alternate duties.

These essential functions are not to be construed as a complete statement of all duties performed.  All employees will be required to perform other job-related duties as required.

Minimum Qualifications

Minimum Qualifications

• High School Diploma or equivalent.
• Must have work history in a detailed-oriented position.
• Must possess a valid State of Florida Driver’s License.

Flagler County is a drug free workplace, some positions may require a pre-employment drug screen.

Flagler County, Florida is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Flagler County, Florida will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Other Qualifications

Knowledge, Skills and Abilities

• Excellent interpersonal and communications skills.
• Strong command of English both oral and written.
• Skill in working proficiently with the Internet and computer software programs to type correspondence, memos and faxes, and to provide reports.
• Experience with data base concepts and ability to incorporate accurate data entry.  
• Experience interacting with seniors on a professional level.
• Food service/restaurant-type experience helpful. 
• Must possess a strong orientation for detail.
• Ability to identify, analyze and solve problems.
• Ability to listen carefully to obtain and document information.
• Ability to understand directions and communicate effectively.
• Ability to lift, carry and work with meal containers and other kitchen and dining site equipment.
• Must be computer literate to include Microsoft Office, Outlook, Excel, data base-driven programs. 

Physical Demands: 
Physical demand:  Moderate

• 40 lbs. maximum lifting.
• Some lifting and carrying to exceed 40 lbs.  
• Walking, standing, and stooping is required.
• Expressing or exchanging ideas by spoken word or perceiving sound by ear.
• Good eyesight for production or safety of self and others.