Support Lead Part Time

Summary: Five Below is a company that emphasizes a fun and engaging work culture, seeking to inspire its associates. The Support Lead will oversee daily activities of store associates, ensure excellent customer service, and manage store operations, including onboarding and training staff. Responsibilities: - Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience - Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service - Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor - Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues - Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation - Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance - Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service - Partners with the entire store leadership team in merchandising procedures and World Recovery - Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room Required Qualifications: - High School Graduate or equivalent - Minimum 1 years of management experience - Excellent verbal and written communication skills - Ability to multi-task - Creative thinking - Ability to maintain composure under pressure Preferred Qualifications: - College experience preferred Required Skills: Cash register operation, Stock receiving and organizing, Store operations management, Merchandising, Staff training and onboarding, Composure under pressure Benefits: Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! [benefits.fivebelow.com/public/welcome](https://benefits.fivebelow.com/public/welcome), Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. [crewservices.zendesk.com/hc/en-us/requests/new](https://crewservices.zendesk.com/hc/en-us/requests/new)