Fiserv→
Payments Operations Specialist
Entry LevelOn-siteFull-time
Location
Madrid, Madrid, Spain
Salary
Not listed
Experience
No experience required
Posted
Today
Job Description
Payments Operations Specialist
Location: Madrid, Spain
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Payments Operations Specialist
What does a successful Payments Operations Specialist do?
A successful Payments Operations Specialist at Fiserv helps merchants operate with confidence by supporting reliable, efficient day-to-day payment operations. This role strengthens the client experience by monitoring operational health, resolving exceptions, and coordinating timely outcomes across teams and partners. As part of our commitment to being partners in possibility, this person brings a customer-focused, detail-oriented approach that supports service excellence, operational resilience, and continuous improvement. They also help provide visibility into performance, incidents, and risk through strong governance and reporting practices.
What you will do:
Monitor operational queues, case activity, and service requests to support SLA adherence and service continuity
Provide second-line support for terminal solutions and merchant support tools, including onboarding, activation, troubleshooting, and issue resolution
Investigate failed requests, validate operational data, and support maintenance activities across payment operations processes
Triage incidents, escalate issues to the appropriate teams, and track progress through resolution
Perform operational checks, support reconciliations, and maintain accurate records in line with control requirements
Prepare KPI reporting and support governance routines that provide visibility to senior stakeholders
Maintain standard operating procedures and identify opportunities to improve efficiency, quality, and consistency
Coordinate with internal partners and external providers to resolve issues and support dependable merchant operations
What you will need to have:
Bachelor’s degree and/or equivalent military experience
Experience supporting payments operations, merchant support, or digital platform operations in a regulated or service-driven environment
Knowledge of merchant acquiring card payment flows, terminal operations, and customer support tools
Proficiency using ticketing or workflow management systems to manage cases, incidents, and service requests
Strong analytical, problem-solving, communication, and cross-functional collaboration skills
What would be great to have:
Experience supporting SoftPOS solutions or digital acceptance products
Familiarity with merchant portals and terminal lifecycle support activities
Understanding of ITIL concepts, incident management, and service operations best practices
Basic SQL skills for operational research, data validation, or reporting support
Experience contributing to reporting, governance routines, and process improvement initiatives
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.