Community Manager (HOA Portfolio)

Summary: FirstService Residential is a company focused on property management, and they are seeking a Community Manager to oversee their HOA portfolio. The role involves managing community operations, providing guidance to the Board of Directors, and ensuring excellent customer service while maintaining property standards. Responsibilities: - Attends Board meetings and gives Board guidance when appropriate - Provides specific assistance to Board in financial management, administration, policies and procedures, property infrastructure, organization, litigation processes, property collections, maintenance and mechanical procedures - Reviews quality of services provided to the Association - Communicates with BOD regularly by either weekly personal contact or telephone - Thereby, establishing a personal relationship with the Board - Attends all manager staff meetings - Attends annual budget/election meetings - Conducts property visits regularly and provides Management with recommendations and observations to improve the property - Participates in Corporate committees as assigned - Ensures that the maintenance manual, equipment checklists and books are in place and are current as well as all FirstService Residential approved binders - Obtains and maintains all service, maintenance and access control contracts - Reviews/assists the obtaining and financing of all required insurance coverage - Monitors reserve funds to insure they are being used in accordance with BOD and regulatory requirements - Follows the Company’s corporate policies including but not limited to, recruiting, payroll processes, accounting, and human resources policies - Ensures that all records are kept in good order - Provides a five-star customer service at all times by attending to all calls and messages timely, no later than 24 hour hours - Facilitates committee meetings and acts as liaison to committee members - Prepares budget for presentation to BOD - Acts as intermediary with owner/residents and all other staff to assist in prompt response to questions/problems - Follows safety procedures and maintains a safe work environment Required Qualifications: - High School Diploma is required - A detailed individual with strong ability to multi-task is required - Strong working knowledge of customer service principles and practices - Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity is required - Strong interpersonal skills - Excellent verbal and written communication skills, including ability to speak in public - Proficiency and working knowledge of Microsoft Office Applications - Strong customer service, communication and interpersonal skills required Preferred Qualifications: - College Degree preferred - Experience with financial and accounting programs preferred - Knowledge of Mechanical Operations of a building and Equipment and Construction - 1-3 years of property management experience preferred - Basic knowledge of Texas Statutes and governing documents Required Skills: Property Management, Financial Management, Accounting Programs, Mechanical Operations, Building Equipment, Construction Knowledge, Texas Statutes, Governing Documents, Technical Document Interpretation, Microsoft Office, Customer Service, Multi-tasking Benefits: Your choice of multiple medical plans, Dental, Vision, Time off benefits, Paid holidays, 401k with company match