Associate I, Loan Operations

Summary: First National Bank of Omaha is committed to employee success and is seeking an Associate I in Loan Operations. This role focuses on providing expertise in loan servicing processes, managing operational reports, and collaborating with cross-functional teams to enhance efficiency and compliance. Responsibilities: - Manage and monitor recurring reports (daily, weekly, monthly, quarterly) - Use reporting tools (e.g., Business Objects, Excel) to identify risks and process improvement opportunities - Analyze data trends and report findings to leadership with actionable recommendations - Develop, maintain, and enhance documentation for reporting procedures - Evaluate loan servicing processes to ensure accuracy, efficiency, and risk mitigation - Collaborate with management to develop, track, and maintain KPI standards - Leverage enterprise business intelligence tools to create and refine operational reports - Understand loan process workflows to inform decision-making and escalate issues appropriately - Monitor daily LIP (Loan in Process) discrepancies to ensure accurate accounting and financial reporting - Proactively identify and resolve issues to minimize customer impact and financial risk - Partner with cross-functional teams (business partners, technology staff, etc.) to drive process improvements - Share knowledge, provide mentoring, and support peers and stakeholders constructively - Maintain an up-to-date understanding of loan servicing regulations and contribute to team training efforts - Assist in coordinating application testing and representing the department during issue resolution - Act as a liaison between the business and technical teams for defect tracking and communication Required Qualifications: - Bachelor's degree or equivalent professional experience - Experience with Hogan loan system and Business Objects report writing - Strong analytical skills with a demonstrated ability to interpret data and drive results - Experience in loan operations with a solid understanding of end-to-end servicing workflows - Proven project management skills and the ability to manage multiple deadlines effectively - Excellent written and verbal communication skills - Ability to demonstrate leadership and collaboration across various levels of the organization - Ethical decision-making and professional conduct in representing the department - Candidates must possess unrestricted work authorization and not require future sponsorship Required Skills: Hogan loan system, Business Objects report writing, Loan operations, Data analysis, Risk management, KPI standards, Application testing, Project management Benefits: Medical, Dental, Vision Insurance, 401k, With Matching Contributions, Time Off Programs, Health Savings Account (HSA)/Dependent Care, Employee Banking, Growth Opportunities, Tuition Assistance, Short-Term/Long-Term Disability Insurance