In-Office Customer Service Representative

Summary: First American is a leading title insurance company that values its employees and fosters an inclusive environment. They are seeking a Customer Service Representative to provide support to customers and partners in their Salem, OR office, handling inquiries related to real estate transactions and ensuring a high-quality customer experience. Responsibilities: - Respond to customer inquiries via phone, email, and web-based platforms - Provide accurate information, resolve issues, and ensure a high-quality customer experience - Use internal systems to track requests, document interactions, and provide status updates - Troubleshoot problems and guide customers toward effective solutions - Collaborate with internal teams to ensure timely resolution of complex inquiries Required Qualifications: - Strong communication skills and a customer-first mindset - Ability to manage multiple requests in a fast-paced environment - Comfort navigating computer systems and learning new tools - Problem-solving skills with attention to detail Required Skills: Customer service, Use of internal computer systems, Technical assistance, Customer-first mindset Benefits: Medical, Dental, Vision, 401k, PTO/paid sick leave, Employee stock purchase plan