Customer Service Representative - Order Entry

Summary: The Minka Group is a leader in the decorative lighting and fan industries, known for its quality and workmanship. They are seeking a Customer Service Representative – Order Entry to focus on accurate order entry and provide email/ticket-based customer support while maintaining professionalism and attention to detail. Responsibilities: - Order Entry - Enter customer orders accurately and in a timely manner - Validate pricing, product selection, shipping details, and required dates - Identify and correct order discrepancies prior to processing - Customer Support (Email & Zendesk) - Respond to Zendesk tickets within 4 business hours - Provide clear, professional written communication regarding order status, availability, and corrections - Maintain ownership of assigned tickets through resolution - Customer Interaction - Make or receive occasional customer phone calls when necessary to clarify order details or resolve issues - Follow Minka policies, procedures, and service standards - Demonstrate attention to detail, accountability, and professionalism - Collaborate with Customer Service, Order Entry, and Sales Administration teams - Support inbound sales opportunities when appropriate Required Qualifications: - Entry-level role; prior Customer Service or Order Entry experience preferred - Strong written communication skills - Ability to manage multiple tasks and meet service level expectations - High level of accuracy and attention to detail - Working knowledge of Microsoft Office 365 (Outlook, Teams) Preferred Qualifications: - Zendesk experience preferred but not required Required Skills: Order Entry, Customer Service, Microsoft Office 365, Zendesk, Multitasking Benefits: Health, Dental, Vision, Paid time off, Life insurance, 401(k) with a company match, Mental health coverage, Gender affirming and family building benefits, Paid parental leave, Associate discounts, Community involvement opportunities