Retail Customer Service Associate

Summary: FedEx Office is a company focused on providing excellent customer service in the retail environment. The Retail Customer Service Associate will deliver positive customer experiences, manage store activities, and provide expertise in printing and shipping services. Responsibilities: - Follows instructions of supervisors and assists other team members in performing store functions - Assists in the training of store team members - Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need - Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services - Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs - Ensures all customer problems are resolved quickly and to the satisfaction of the customer - Takes complex customer orders using order systems and provides accurate pricing information - Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels - Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents - Maintains a safe, clean and orderly retail Store - Ensures confidentiality of customer data and careful handling of documents, media, and packages - Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change - Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability - Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage - Takes preemptive action to prevent errors and waste - Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits - Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures - Performs multiple tasks at the same time - Looks for opportunities to improve knowledge and skills within the retail Store - Able to operate with minimal supervision - Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook - All other duties as needed or required Required Qualifications: - High school diploma or equivalent education - 6+ months of specialized experience - Excellent verbal and written communication skills - Ability to stand during entire shift, excluding meal and rest periods - Ability to move and lift 55 pounds - Ability, on a consistent basis, to bend/twist at the waist and knees - Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members - Ability, on a consistent basis, to perform work activities requiring cooperation and instruction - Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure - Ability, on a consistent basis, to maintain attention and concentration for extended periods of time - Ability, on a consistent basis, to work with minimal supervision - Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Required Skills: Customer service, Consultative skills, Point of Sale (POS) Important Skills: Printing, binding, Shipping expertise Nice-to-Have Skills: Verbal communication, Written communication, Team collaboration, Attention to detail, Time management Benefits: Health, vision and dental insurance, Retirement, Tuition reimbursement