Customs Trade Agent

Summary: FedEx Logistics is a company that provides freight forwarding and customs brokerage services to help businesses navigate international shipping. They are seeking a Customs Trade Agent who will be responsible for coordinating documentation for US Customs and providing customer service, while ensuring compliance with international regulations. Responsibilities: - Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers - Provide impeccable customer service - Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs - Data entry and processing of various import related documentation for submission to US Customs and may handle limited PGA's (participating Government Agencies) - Maintain and keep current all shipment documentation in compliance with all record keeping requirements - Adhere to all international importing regulations - Work closely with other internal staff and departments to deliver high level of service to customers - Process agency brokerage shipments - Ensure all government and organizational policies are followed - Performs other duties as assigned Required Qualifications: - Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of goods into the US on behalf of importers - Provide impeccable customer service - Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs - Data entry and processing of various import related documentation for submission to US Customs and may handle limited PGA's (participating Government Agencies) - Maintain and keep current all shipment documentation in compliance with all record keeping requirements - Adhere to all international importing regulations - Work closely with other internal staff and departments to deliver high level of service to customers - Process agency brokerage shipments - Ensure all government and organizational policies are followed - Performs other duties as assigned - HS Diploma or GED required - No industry experience required - No work experience required - Data entry/keyboard experience required - Working knowledge of MS Office and email applications such as Outlook using multiple screens and windows - Excellent communication skills, verbal and written - Organizational Skills - Inter-personal skills - Handle high volume of work - Handle time sensitive work - Ability to work independently with minimum supervision - Ability to use multiple systems and reference material - Interact with internal staff, management of all levels, internal departments Preferred Qualifications: - Shift: Monday - Friday 6:00am - 2:30pm - Remote: This is role variable remote, with some work from home opportunity and some in the office work, dependent on company policy - APPLICANTS/CANDIDATES MUST LIVE WITHIN 50 MILES OF JONESBORO, AR Required Skills: Data entry, MS Office Important Skills: Customer service, Organizational skills Nice-to-Have Skills: Inter-personal skills, Communication skills, work independently