Patient Service Representative

Summary: Family Care Center is on a mission to transform lives by elevating behavioral health care. The Patient Service Representative greets patients, manages patient intake, and performs clerical and organizational tasks to support the clinic's operations. Responsibilities: - Welcomes patients and visitors to the office and directs questions to appropriate staff members. Checks patients in and out for their scheduled visit while adhering to our 5-Star standard of patient care - Schedules, reschedules and cancels patient appointments in alignment with provider schedules and availability - Receives and supports patient calls. Places reminder calls and confirms appointments for intake patients. Assist with patient portal set up. Ensures patient paperwork is completed before time of appointment - Verifies insurance coverage and ensures patient is eligible to receive services. Obtains patient Information by requesting completed applications, medical information and insurances; verifying and clarifying information; informing and explaining patient and family members of services - Collects co-pays and other payments from patients. Reconciles cash/check payment receipts generated from the EHR with cash on hand at the end of each shift - Verifies demographic and insurance information is correct and acquires any other information necessary for the appointment - Retrieves required patient forms and assessments, sequences paperwork, adds new patient record forms, and uploads into patient chart. Completes clear and concise documentation in E.H.R. when communicating with patients - Monitors and responds to patient voicemails and portal messages through E.H.R. system. Relays message to provider or appropriate party as needed. Helps maintain accurate and up-to-date medical records within patient charts - Inventory office supplies to assist the Clinic Administrator with supply orders. Maintains reception area in a neat and orderly condition - Assists ill or distraught patients in crisis, as necessary. Participates in the medical office emergency routine when required. Calls EMS or assists other staff members as needed - Other duties as assigned Required Qualifications: - High school diploma or equivalent required - One year of customer service experience required Preferred Qualifications: - One year of medical front desk receptionist experience or administrative experience preferred Required Skills: Patient Intake, Appointment Scheduling, Insurance Verification, Electronic Health Records (EHR) Documentation, Patient Portal Setup, Payment Collection and Reconciliation, Medical Front Desk Reception, Crisis Assistance Benefits: Bonus potential up to $4,000 annually., Medical, Dental, Fertility, Retirement, Wellness, Profit sharing