Letter Quality Analyst

Summary: EXL Health is seeking a Letter Quality Analyst for their Pittsburgh, PA office. The role involves conducting quality reviews of client correspondence to ensure accuracy in format, spelling, and grammar, as well as collaborating with team members to support quality assurance processes. Responsibilities: - Proofreading correspondence letters (both electronic and printed) and meticulously correcting grammatical, punctuation, formatting, and spelling errors - Check letters for inconsistencies and adherence to style guides - Verify editable information populated accurately in tables and fields - Identify common errors or trends, provide feedback to improve overall quality - Sort, count, and proofread printed outgoing letters for quality - Track and report quality data/statistics into spreadsheets and/or reports - Organize and communicate quality results with other departments involved in the quality assurance process - Collaborate regularly with team members and cross-functional partners to support shared goals and ensure effective communication - Conduct all job functions and responsibilities in accordance with all company Compliance, Information Security and Regulatory policies, procedures, and programs - Perform other duties as assigned Required Qualifications: - Excellent attention to detail - Strong written and verbal communication skills - Proficiency in MS Word and Excel - Ability to manage multiple projects and meet deadlines - Bachelor's degree in English, Journalism, Communication, or a related field - Strong ability to collaborate effectively with team members and cross functional partners, fostering open communication and teamwork - Strong grasp of the English language and syntax - Excellent attention to detail and the ability to work efficiently within strict deadlines - Strong organizational skills, meticulous attention to detail, works well under pressure, and possess excellent written, verbal, and oral communication skills - Excellent proofing/editing skills - Excellent computer competency (Microsoft Windows) - Ability and desire to accurately perform repetitive tasks daily - Must be able to utilize independent decision-making skills in a wide variety of situations - Requires a high degree of accuracy in the performance of varied responsibilities - Must be self-motivated to complete work in a timely manner to meet deadlines - Ability to walk, bend, kneel, stand, and/or sit for an extended period - Ability to work in a fast-paced environment Preferred Qualifications: - Previous proofreading experience Required Skills: Proofreading, Microsoft Word, Microsoft Excel, English language proficiency Benefits: Mentoring program, Guidance/coaching to every employee