Landscape Yard Customer Service Associate - Part Time

Summary: Ewing Outdoor Supply is a family-owned company with a rich history of 104 years, seeking a Landscape Materials Yard Customer Service Professional for their Fort Collins, CO location. The role involves providing exceptional customer service, engaging with customers, managing product information, and ensuring a well-stocked environment while adhering to safety standards during deliveries. Responsibilities: - Go the extra mile to engage customers - Greet and direct customers - Provide accurate information (e.g. product features, pricing and after-sales services) - Answer customers’ questions about specific products/services - Conduct price and feature comparisons to facilitate purchasing - Cross-sell products - Ensure racks are fully stocked - Manage returns of merchandise - Coordinate with your team to provide excellent customer service (especially during peak times) - Inform customers about discounts and special offers - Provide customer feedback to the Store Manager - Stay up-to-date with new products/services - Deliver a wide variety of items to different addresses and through different routes - Follow routes and time schedule - Load, unload, prepare, inspect and operate a delivery vehicle - Ask for feedback on provided services and resolve clients’ complaints - Inform customers about new products and services - Follow DOT regulations and safety standards Required Qualifications: - The ability to learn the POS (point of sale) system is a must - Ability to identify products and extend a top level customer experience - Committed teammate with interest in growth opportunities - Ability to engage customers - Greet and direct customers - Provide accurate information (e.g. product features, pricing and after-sales services) - Answer customers' questions about specific products/services - Conduct price and feature comparisons to facilitate purchasing - Cross-sell products - Ensure racks are fully stocked - Manage returns of merchandise - Coordinate with your team to provide excellent customer service (especially during peak times) - Inform customers about discounts and special offers - Provide customer feedback to the Store Manager - Stay up-to-date with new products/services - Deliver a wide variety of items to different addresses and through different routes - Follow routes and time schedule - Load, unload, prepare, inspect and operate a delivery vehicle - Ask for feedback on provided services and resolve clients' complaints - Inform customers about new products and services - Follow DOT regulations and safety standards - Prior Outdoor Supply Industry Experience - Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head - Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle - Customer orientation and ability to adapt/respond to different types of characters - Ability to multi-task, prioritize, and manage time effectively - Basic math skills - Be able to lift 50-70 pounds - Excellent communication skills, capable of building trusting relationships - Ability to perform in fast-paced environments - Valid driver's license - Excellent organizational and time management skills - Good driving record with no traffic violations Preferred Qualifications: - Heavy equipment/loader experience - Bilingual (English/Spanish) - Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate) - Proven work experience as a Customer Service Associate, Sales Associate, or similar role - Knowledge of inventory stocking procedures Required Skills: Point of Sale (POS) System, Outdoor Supply Industry Experience, Commercial Vehicle Operation, Basic Math, Inventory Stocking Procedures, Forklift Operation, Tractor Operation, Customer Orientation, Bilingual English-Spanish Benefits: Health Care Plan (Medical, Dental & Vision), Retirement Plan (401k, IRA), Life Insurance (Basic, Voluntary & AD&D), Paid Time Off (Vacation, Sick & Public Holidays), Family Leave (Maternity, Paternity), Short Term & Long Term Disability, Training & Development, Wellness Resources, Profit Sharing