IT & OPERATIONS SUPPORT SPECIALIST - NORMAL, IL

Summary: Eurest is a leading company in business and industry dining, providing exceptional dining experiences across various sectors. The IT & Operations Support Specialist plays a vital role in facilitating day-to-day operations, offering IT support, and ensuring a positive guest experience at the workplace. Responsibilities: - Serve as the primary onsite point of contact for office operations and administrative needs - Manage office supplies, workplace organization, mailing, and general administrative tasks - Assist with scheduling, communications, and coordination between internal departments and external partners - Provide first line support for issues related to ordering platforms, kiosks, applications, and basic IT troubleshooting - Coordinate with IT teams or vendors for escalated support needs - Maintain functionality of digital systems and ensure accurate documentation/reporting of issues - Welcome and assist visitors, clients, and internal customers with professionalism and hospitality - Support onsite tours, special events, or VIP visits as needed - Serve as a brand ambassador for Eurest, ensuring a positive and seamless experience for all guests - Assist with day to day operational tasks to ensure smooth service flow - Collaborate with culinary and operations teams on site needs, communication, and workflow improvements - Support compliance with safety, sanitation, and workplace policies Required Qualifications: - 1–3 years of experience in office administration, customer service, hospitality, or operations support - Strong communication and interpersonal skills, with a customer first mindset - Tech savvy, with the ability to learn digital ordering platforms, kiosks, and internal applications quickly - Highly organized, reliable, and able to manage multiple tasks in a fast paced environment - Comfortable working with cross functional teams and interacting with guests at all levels Preferred Qualifications: - Experience in hospitality, foodservice environments, or corporate dining is a plus Required Skills: IT Support, Digital Ordering Platforms, Kiosk Technology, Office Administration Benefits: Medical, Dental, Vision, Life Insurance/ AD, Disability Insurance, Retirement Plan, Paid Time Off, Holiday Time Off (varies by site/state), Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs), Paid Parental Leave, Personal Leave, Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.