Inside Sales Associate

Summary: EquipmentShare is on a mission to transform the construction industry through innovative technology and exceptional customer service. The Inside Sales Associate will be responsible for delivering outstanding customer service, managing customer interactions, processing orders, and supporting outside sales representatives. Responsibilities: - Serve as the first point of contact, providing outstanding customer service, exceeding customer expectations, and maintaining a friendly, professional attitude for walk-ins and incoming calls - Process sales orders, quotes, pricing requests, and apply payments on customer accounts - Responsible for stocking, cleaning, merchandising, and maintaining overall store cleanliness and a safe shopping environment - Assists in unloading merchandise that is received in the store - Maintain strong knowledge of all product lines available at the store and the ability to provide product information - Helps identify new business opportunities by referring potential leads (contractors, builders, developers, homeowners, etc.) to outside sales representatives - Responsible for learning and understanding the BisTrack system, including identifying inventory discrepancies, receiving, and POS tasks - Ensure effective and timely communication to the store and internal clients, developing and providing action items to improve issues with a sense of urgency Required Qualifications: - Possess a strong customer service skill set, consistently providing excellent experience to current and potential customers - Effective communication (clear, accurate, and timely to all internal and external customers) and problem-solving ability - Fosters a strong collaboration and partnership with all internal team members - Ability to provide general product knowledge and understanding of upselling to customers - Maintains a professional appearance and positive attitude at all times - Able to thrive in both collaborative and autonomous environments - Self-driven with an entrepreneurial mindset, adaptable and agile to quickly learn new and changing technologies and processes - Embodies Equipmentshare mission and culture, with adherence to all company employee policies and regular, reliable attendance - Must be able to drive and maintain a valid driver's license - Ability to stand and walk for prolonged periods of time - Ability to move products and assist with layout changes (must be able to lift up to 50 lbs at a time) - Move self in different positions to accomplish tasks in various environments including tight and confined spaces, which will require bending and stooping - May be required to work in extreme outside temperatures while assisting customers Preferred Qualifications: - Preferred experience with providing a great customer experience - General knowledge of the construction industry is a plus - Excellent written and oral communication skills, effective and consistent with internal and external customers - Understanding basic math for calculating quantities and processing sales - Effective organizational, time management, detail orientation, and problem-solving abilities - Ability to adapt quickly, thrive, and succeed in a fast-paced environment - Inherent desire to learn, develop on an individual basis, and strive for continuous improvement Required Skills: Product Knowledge, Upselling, BisTrack System, Sales Order Processing, Inventory Management Benefits: Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) \•restrictions apply, Competitive compensation, Full medical, dental, and vision coverage for full-time employees, Generous PTO + paid holidays, 401(k) + company match, Tool and boot reimbursements (role dependent), Gym membership stipend + wellness programs (earn PTO and prizes!), Company events, food truck nights, and monthly team dinners, 16 hours of paid volunteer time per year — give back to the community you call home, Career advancement, leadership training, and professional development opportunities