Data Center Technician

Summary: EOS IT Solutions is a Global Technology and Logistics company providing IT support services. They are seeking a dedicated Data Center Technician to join their infrastructure engineering team, responsible for the installation, service, maintenance, and repair of low voltage cabling systems and ensuring proper equipment installation in data centers. Responsibilities: - Install, service, and maintain low voltage category cabling and communications cabling - Pull cables, rack and stack equipment, and assist with cable management tasks within the infrastructure - Clean fiber and copper connections and perform basic troubleshooting - Follow Method of Procedure (MOP) and Change Method of Procedure (CMOP) guidelines - Operate work ticket systems and interfaces for infrastructure management - Read and validate port maps, and perform basic troubleshooting - Conduct power distribution and cable management tasks within the infrastructure - Coordinate with other team members to ensure efficient project and work order completion - Follow company procedures and safety regulations, providing necessary information to operations management - Complete necessary documentation in written and electronic formats according to company standards - Maintain equipment and supplies inventory as required - Respond to emergency situations during or after hours to resolve immediate client concerns and meet service level agreements (SLAs) - Escalate complex technical issues to senior team members as needed - Conduct Service Swaps of live networking devices - Attend meetings, workshops, training, and seminars to gather information required to perform job functions - Collaborate with team members to achieve performance targets established by leadership - Step in for the Lead Field Technician on a short-term basis, as needed - Suggest process improvements to enhance efficiency and service quality Required Qualifications: - Associate degree or certification in a technology services/technical discipline, or equivalent work experience - Experience in installing, servicing, and maintaining low voltage cable infrastructure systems - Ability to install, terminate, and test low voltage cables - Familiarity with industry standards including BICSI, ANSI, EIA/TIA, and local and National Electric Code - Strong customer/client service orientation with effective communication and interpersonal skills - Valid driver's license and ability to safely drive company vehicles - Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds - Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus - Three-dimensional vision, ability to judge distances and spatial relationships - Ability to identify colors and give and receive information through speaking and listening skills - Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms - Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend Preferred Qualifications: - Industry and manufacturer-specific certifications preferred (e.g., BICSI TECH, Corning TS-LAN500) Required Skills: Low voltage cabling, Cable management, Troubleshooting Important Skills: BICSI standards, Technical certification Nice-to-Have Skills: Customer service, Communication skills Benefits: Health, Vision, and Dental Insurance starting the 1st of the month after your start date., 10 Days of Paid Time Off (PTO) annually, Occasional overtime and bonus opportunities, 12 Paid Holidays, 6 Sick Days (available after 90 days of employment), 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)