Customer Service - Return Agent - Pensacola Airport

Summary: Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car brands. The Return Agent will provide superior customer service during all aspects of the rental car process, ensuring a friendly and efficient experience for customers at the Pensacola Airport. Responsibilities: - Greet all customers using prescribed, appropriate dialogue as they arrive on the lot - Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found - Advise and review rental charges; and provide an accurate receipt to the customer - Provide information in a professional and courteous manner regarding transportation to the airport terminal - Thank customers using the prescribed dialogue - Inquire about service, satisfaction and document dissatisfaction - Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report - Use of proper statement to determine if vehicle is being returned with full tank of gas - Complete a service alert for any mechanical and or body damage communicated by the customers - Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location - Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location - Keep lot organized for ease of access and traffic flow - Seek to improve job performance through self-assessment, skill development, training and goal setting - Maintain a regular and reliable level of attendance and punctuality - Perform miscellaneous job-related duties as assigned Required Qualifications: - Must have a minimum of 1 year of continuous customer service retail or administrative support experience - Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years - Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualified from consideration - No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI) - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future - Must be at least 18 years old - High School Diploma or G.E.D. required Required Skills: Customer Service, Retail Experience, Administrative Support Experience, Driving Record Management Benefits: Paid time off, Employee discount, Retirement savings plan, Extended Health Benefits (Medical, Prescription Drug, Dental and Vision), Life Insurance, Training and development