Customer Service Representative - Eagle County Regional Airport

Summary: Enterprise Mobility, the largest and fastest growing privately owned automotive rental and leasing company in North America, is hiring a Full Time Customer Service Representative. The role involves providing high-level customer service, assisting customers with their rental needs both face-to-face and over the phone, and performing various administrative tasks. Responsibilities: - Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors - Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned - Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone - Meet and greet customers in a friendly and timely manner - Provide directions and general assistance - Assist to assess condition of rental upon return - Process returns, check-ins and exit kiosk transactions - Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed - Understand and communicate rental terms and conditions, vehicle features and other services - May sell optional protection products, upgrades, fuel options and other additional equipment - Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance - Clean vehicle interior and exterior by hand or by operating washing equipment when needed - Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing - Perform miscellaneous and backup duties job-related duties as assigned Required Qualifications: - Must be at least 18 years of age - Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years - No drug or alcohol related conviction on driving record in the past 5 years - Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future - Must have at least 6 months customer service experience in a fast-paced environment Preferred Qualifications: - Experience working late nights preferred Required Skills: Customer service experience Nice-to-Have Skills: Administrative support Benefits: Paid time off, Employee rental car discounts, Retirement savings plan including 401k with matching profit sharing, Health Insurance, Life Insurance, Dental Insurance, Vision Insurance, Training and development, Bonus incentives