Inbound Call Center Agent

Summary: Enlightened, Inc. is one of the Washington Metropolitan area’s fastest-growing IT companies, seeking a motivated and service-oriented Inbound Call Center Agent. In this role, you’ll deliver outstanding support by assisting customers, resolving inquiries with empathy and efficiency, ensuring each interaction is a positive experience. Responsibilities: - Provide customer support by following established call center scripts and guidelines - Meet or exceed individual performance goals, ensuring high-quality customer interactions - Handle customer inquiries and resolve issues with patience, empathy, and efficiency - Maintain positive and professional phone etiquette in every interaction - Analyze customer needs and recommend suitable solutions - Accurately perform data entry and maintain organized records - Communicate clearly with customers to ensure their understanding and satisfaction Required Qualifications: - Strong customer service skills with a passion for helping others - Proficiency in English; fluency in Spanish is highly desirable - Excellent communication and phone etiquette - Experience with inbound calling and resolving customer issues - Ability to assess customer needs and provide tailored solutions - Detail-oriented with proficiency in data entry - A service-oriented mindset with a focus on achieving performance targets Preferred Qualifications: - Bilingual candidates, especially those fluent in Spanish, are strongly encouraged to apply - Recent college graduates and individuals seeking a dynamic role where they can grow are welcome to join us! Required Skills: Inbound Calling, Data Entry, Spanish Benefits: 401(k), 401(k) matching, No Weekend Work Required., One-on-one, hands-on learning in the production environment., Benefit from continuous learning opportunities, mentorship, and career advancement pathways., Experience competitive benefits, flexibility, and a supportive environment that prioritizes your well-being.