Customer Service Representative - Petcare Products

Summary: EMS CRM is a company that supports customers and clients through a unique contact center approach. They are looking for Customer Service agents to provide excellent support for a pet health product program, handling inbound inquiries via calls, email, and chat while maintaining strong communication with clients. Responsibilities: - Answer inbound customer calls, email, and chat inquiries in a timely and productive manner - Maintain a strong relationship and communication between EMS and client on account procedures and managing priorities Required Qualifications: - Above average customer service skills - Strong written and verbal communication skills when interacting with customers and co-workers - Friendly and energetic attitude - Computer knowledge and Internet skills - Ability to navigate between multiple computer screens/tabs - Quick learner who enjoys using trouble-shooting and problem solving skills - Ability to work both as an individual and as a team member Preferred Qualifications: - High school Diploma or equivalent - Must be familiar with phone Apps, Internet, Email, and Microsoft Office - Previous call center experience preferred Required Skills: Customer Service, Computer Literacy, Internet Skills, Multi-tasking, Troubleshooting, Friendly Attitude, Energetic Attitude Benefits: Paid on-the-job training, Medical, dental, vision, and life insurance benefits, Causal dress attire, Individual work spaces, Complimentary breakfast on Fridays, Free parking