Teller- Cheektowaga

Summary: Empower Federal Credit Union is dedicated to positively impacting members by providing affordable financial services. As a Teller, you will be the frontline representative, ensuring accurate and friendly service for financial transactions and building strong member relationships while adhering to compliance standards. Responsibilities: - Welcome members and process financial transactions, including deposits, withdrawals, transfers, and loan payments as requested by the member - Ensure accuracy in all transactions and maintain proper cash and teller drawer management - Engage members to identify opportunities and educate them about Credit Union products and services - Cross-sell products such as deposit accounts, loan products, and services from corporate partners to build stronger member relationships - Exhibit leadership by setting a positive example for team members - Foster an inclusive work culture that promotes teamwork and collaboration - Encourage mutual support and assistance to ensure the success of the branch - Maintain accuracy with member transactions and cash handling, meeting required balancing and audit standards - Adhere to all policies and procedures related to dual control, cash management, and the Code of Conduct - Ensure compliance with all audit requirements and branch employee performance standards - Stay informed about updates in Credit Union policies, security procedures, compliance, and consumer protection laws - Participate in branch meetings and use available communication channels (e-mail, Teams, circulars, etc.) to stay current on changes - Availability to work flexible hours, including Saturdays, and at different branch locations as needed - Perform all other duties as assigned Required Qualifications: - 1 to 3 years of related experience in banking, customer service, sales, or cash handling - A high school diploma or GED is required - Courtesy, tact, and diplomacy are essential elements of the job - The ability to be inclusive and work with a diverse team and clientele is a must - Positive communication and ability to work with those inside and outside the organization is required to build relationships, obtain information and solicit cooperation - Being able to receive constructive feedback and work towards effective change is also a necessity - Proficiency with operating a 10-key calculator and computer - High level of accuracy in data entry and transaction processing - Comfortable using communication tools such as e-mail, Teams, and texting - This position requires the employee to frequently sit, talk, hear, and use hands for handling tools and controls - Occasional tasks may involve standing, walking, reaching, stooping, kneeling, crouching, or crawling, with the ability to lift up to 50 pounds - Specific vision requirements include close vision and focus adjustment - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job - Mentally, the role demands resourcefulness and problem-solving abilities on occasion, with frequent initiative-taking - The employee must consistently concentrate, exercise sound judgment, and remain patient while interacting with members, employees, and vendors Required Skills: Banking Transactions, Cash Handling, Data Entry Accuracy, 10-Key Calculator Operation, Computer Proficiency, Use of Communication Tools Email, Use of Communication Tools Teams, Use of Communication Tools Texting, Courtesy, Tact, Diplomacy, Inclusiveness, Positive Communication Benefits: Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Off