Senior Customer Account Manager

Employ is transforming how hiring gets done. With our three ATS solutions - Jobvite, Lever, and JazzHR - plus cutting-edge AI Companions, we free recruiters from admin work and give them more time for what matters: connecting with people. More than 23,000 global customers rely on Employ to make millions of candidate connections each year, helping them hire smarter, faster, and at scale. From growing startups to the world’s most recognized brands, we’re redefining what’s possible in talent acquisition.

We’re a fast-moving, remote-first team of builders and innovators who live our people-first philosophy every day. We back it up with flexible work scheduling and paid time off, comprehensive benefits, and career development opportunities that help you thrive. At Employ, you won’t just grow your career - you’ll help millions of others grow theirs.

Come join our team where we have each other’s backs, champion our customers, hold ourselves accountable, and shape what’s next in talent acquisition.

Candidate Safety Notice

Please note, employ takes candidate safety seriously. Employ recruiters and employees communicate only via official @employinc.comemail addresses. We will never request payment or personal financial information during the hiring process. If you receive suspicious outreach claiming to be from Employ, please report it to security@employinc.com.

What You'll Do:

• Own a portfolio of ~150 high-touch customer accounts (15 million arr), managing renewals and driving expansion opportunities
• Proactively engage customers 6–9 months ahead of renewal to identify risks and growth opportunities
• Partner closely with CSMs to surface opportunities, align on account strategy, and deliver a strong customer experience
• Lead strategic renewal conversations, balancing retention goals with thoughtful pricing and upsell opportunities
• Identify and execute on expansion opportunities including services, product add-ons, and packaging enhancements
• Manage a high-volume book of business while applying a strategic, consultative approach to each account
• Leverage Salesforce, CPQ/DealHub, and Gong to manage pipeline, forecast accurately, and drive efficient deal execution

What You Bring:

• Minimum of 6-8 years of experience in account management, customer success management, or sales; SaaS experience preferred

• Proven track record of meeting or exceeding quota in a revenue-focused role

• Demonstrated experience managing renewals and identifying growth opportunities within an existing customer base

• Proficiency in CRM systems (Salesforce preferred) and comfort using data to inform decisions

• Strong commercial acumen and ability to navigate customer conversations with a consultative approach

• Excellent organizational and time management skills, with the ability to manage multiple priorities simultaneously

• Clear and effective communication skills, both written and verbal

• Collaborative mindset with the ability to work cross-functionally and influence without authority

• Self-starter mentality with a high degree of ownership, accountability, and problem-solving capability

Why You’ll Love Working Here:

Make an impact: Your work will directly shape how thousands of employees experience total rewards at Employ — ensuring programs that attract, engage, and retain top talent across the globe.

Meaningful, mission-driven work: Join a team where operational excellence in HR directly supports Employ’s mission to improve hiring outcomes for both people and businesses.

Remote-first culture: Work from where you’re most productive while staying connected to a collaborative, high-energy team through virtual-first rituals and regular in-person meetups.

Unlimited PTO: Trust-based time off so you can recharge and bring your best self to work.

Comprehensive benefits: Medical, dental, and vision coverage to support you and your family’s health and well-being.

Learning & development programs: Access to training, mentorship, and development resources to grow your skills — from HR operations to total rewards strategy.

At Employ, we believe that when people from different backgrounds and perspectives come together, amazing things happen. We’re proud to be an Equal Opportunity Employer, and we’re committed to creating an environment where everyone feels welcomed, respected, and able to thrive.

We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe that when people feel they belong, they can do their best work and we want every member of our team to feel that sense of belonging.

If you need accommodation at any stage of the hiring process, please reach out. We’ll be glad to support you.

Recruitment Fraud Notice:

Employ takes candidate safety seriously. Please be aware that Employ recruiters and interviewers will only communicate with candidates using official email addresses ending in @employinc.com.

We will never ask for payment, banking information, or personal financial details at any stage of the hiring process, and we do not conduct interviews via messaging apps or social media platforms.

If you receive communication that appears suspicious or claims to represent Employ but does not come from an @employinc.com email address, do not respond or continue engaging with the sender. Please report the message to security@employinc.com.