Key Account Manager

Key Account Manager Location: Melbourne, Victoria EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. As a Key Account Manager, your role is to successfully manage a portfolio of large state-based employers and national personal injury accounts that EML have secured in more than one managed fund state or self-insurance scheme. The role will provide oversight and responsibility to all aspects of the employer relationship, proactively responding to employer needs and requirements, supporting the resolution of complaints or issues in a timely manner and coordinating training and technical support. The role will have a strong focus on portfolio retention, whilst also implementing client specific improvement initiatives and support new business activities where applicable. This role will provide market leading and specialist support to employers and brokers in the management of their workers compensation across the managed funds. You will work closely with operational business partners to lead employers through legislative changes where appropriate and also implement program support such as mutual benefit products, training, reporting and resources. This will be a permanent, full time based in our Melbourne office, with flexibility to work from home 3 days per week once you complete training. YOUR RESPONSIBILITIES Focus on handling the needs of clients and intermediaries Implementing client service plans to ensure effective and timely delivery of service Facilitate all employer training and provide any further learning and development support to clients Proactively coordinate all aspects of service delivery from EML teams to meet clients’ needs Supporting the claims operation by identifying poor performers and working with closely with the relevant operation to develop a performance improvement strategy Working closely with intermediaries, developing and deploying strategies for growth. Resolve complaints or issues in a timely manner Assist in the preparation of executive reviews, tenders and proposals, and present to industry representatives, intermediaries and/or direct clients. Drive continuous improvement and innovation. Maintain awareness of industry developments and trends and respond effectively to changes Provide ad-hoc technical advice and support to clients and intermediaries in relation to their portfolio Occasional interstate travel may be required ABOUT YOU Relevant workers compensation or personal injury account management industry experience. Experience in multi-jurisdiction or self-insurance workers compensation will be advantageous Demonstrated experience in business development or national account management role, working within in in a fast-paced business environment. Strong analytical, presentation and communication skills Excellent understanding of either the NSW, Vic & SA Workers compensation law, self-insurance scheme and the associated regulations Full Australian Drivers license intermediary partners. Identify and report back any operational process that have an unintended negative consequence to key clients or broker partners. WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other Flexibility to work from home to support work/life balance A corporate wellbeing program with discounted health insurance and gym membership Generous discounts from over 350 retailers through our RewardsHub program Comprehensive learning and development opportunities to help you reach your full potential Access to support and counselling services with work or personal matters, through our Employee Assistance Program Companywide events to stay connected and celebrate success Entitlement to annual company incentive scheme + salary reviews Up to 16 weeks paid parental leave, plus super We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.