Account Manager

Summary: EF Go Ahead Tours is a global leader in educational travel, dedicated to fostering understanding between cultures. The Account Manager will support Group Coordinators in managing group trips, ensuring a smooth experience from enrollment to departure, and will have the opportunity to participate in a Sales Development Leadership Program to enhance their career. Responsibilities: - Manage & grow group trips within your own book of business by building a repeat sales pipeline and addressing pre-departure questions - Build your repeat sales pipeline by utilizing the sales process to encourage Group Coordinators to set up future tours & leveraging recruitment best practices to increase their group size - Set correct expectations by providing detailed information to travelers to ensure they have a full understanding of each component of the trip prior to departure - Serve as the liaison between Group Coordinators and internal EF Go Ahead departments by initiating and following up on group requests - Maintain an in-depth knowledge of our product, processes, and internal systems Required Qualifications: - Applicants must live/relocate to the state of Colorado or within commutable distance to our Denver, CO office - Attention to detail - Relationship-building skills - Sales instincts - Ability to manage key pre-departure details - Ability to follow through on requests to ensure a smooth, high-quality experience from enrollment through departure - Ability to provide out-of-office coverage - Ability to upsell tour add-ons or book returning travelers - Ability to manage & grow group trips within your own book of business - Ability to build a repeat sales pipeline - Ability to set correct expectations by providing detailed information to travelers - Ability to serve as the liaison between Group Coordinators and internal departments - In-depth knowledge of product, processes, and internal systems - Self-starter who is confident and decisive - Adaptable team player who embraces change - Strong verbal & written communication skills - Creative problem solver with a solutions-oriented mindset - Detail-oriented and organized - Natural relationship builder who can foster loyalty - Competitive mind eager to contribute to pipeline growth - Goal-hitter who understands how to get the job done Required Skills: Sales process, Customer acquisition, Customer retention, Product knowledge, Pipeline management Benefits: Commitment to professional growth: robust monthly calendar of trainings and workshops, Four weeks paid vacation your first year, ten paid holidays, and two floating holidays, Exciting business travel opportunities, 25% company match on your 401(k) contributions, Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance, Dependent care, healthcare and commuter Flex Spending Accounts (FSAs), Access to fertility care and family-building support, Wellness benefits including a yearly fitness reimbursement, Frequent social and learning events, including access to our employee-run resource groups, Robust Employee Assistance Program, Tenure-based sabbatical eligibility, EF Product Discounts (discounts on travel, international language schools, Au Pair program and more), Discounts at local venues and businesses, In-Office Work Policy: Enjoy the flexibility of working from home on Fridays, while collaborating in the office from Monday through Thursday.