Field Service Technician I-II (Semiconductor) (31778)

Summary: Ebara Technologies is seeking a Field Service Technician to perform client-site service, repair, and installation of semiconductor products. The role involves servicing equipment at customer sites, diagnosing failures, and maintaining compliance with safety policies. Responsibilities: - Service equipment and/or products at customer sites or service centers, including all contracted preventive maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential) - Ability to interpret operation manuals to determine the root cause of tool failures. (Essential) - Provide documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customers’ systems. (Essential) - Perform preventive maintenance with direct supervision. (Essential) - Diagnose mechanical, hardware, software, and systems failures using service maintenance checklists and protocols. (Essential) - Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential) - Under supervision and direction, must have the ability to perform installation activities on CMP equipment covered under phase one (dock/level and interconnection) of tool installation or just before the power-on process. (Essential) - Comply with EBARA’s safety policies, including participation in and completion of all required safety training. (Essential) - Maintain a clean and safe working environment compliant with Ebara and customer safety policies. (Essential) - Perform other duties as assigned. (Non-Essential) Required Qualifications: - The ability to lift 35 lbs. unassisted from the floor to waist level - The ability to read and work from electrical and mechanical schematics and diagrams - The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions - The ability to perform the essential functions of the position in a cross cultural, demanding and dynamic environment - The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others or property - The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements - The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors - If a respirator is used in this role, the ability to successfully PASS annual respirator fit test and medical exam - High School or Associate of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience - Zero (0) to Four (4) years of work-related experience, preferably in the semiconductor industry - Working knowledge of mechanical skills - Working knowledge of principles of semiconductor and/or vacuum technology - Strong Customer Relations skills - Demonstrated ability to troubleshoot down to a component level - Working knowledge of computer systems including software packages such as Microsoft Office, Internet Explorer - Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customers - Demonstrated teamwork skills - Demonstrated excellent written and oral communication skills - Provide verification of good driving record if servicing customers offsite Required Skills: Electrical Schematics Reading, Mechanical Schematics Reading, Mechanical Skills, Semiconductor Technology, Vacuum Technology, Component Level Troubleshooting, Computer Systems, Microsoft Office, Internet Explorer, Customer Relations